COMMUNICATIONS
- All communications pertinent to The Reset Retreat shall be channeled through email to Coach Keren at keren@kereneldad.com and her business manager, Lee at lee@kereneldad.com. All other forms of communications will not be honored.
- If there is a problem during the retreat, the Client must report it in the first instance to The Reset Retreat Team by emailing Coach Keren at keren@kereneldad.com and Lee at lee@kereneldad.com.
- In the unlikely event that a problem cannot be resolved, the Client must notify The Reset Retreat within 7 days of the end of the retreat advising The Reset Retreat of the full details of the complaint (Notice). Failure to serve the Notice on The Reset Retreat within the specified period will preclude the Client from being entitled to take any further action against The Reset Retreat team and Coach Keren Eldad.
PAYMENTS/CANCELLATIONS
- Clients are required to pay the FULL AMOUNT as stated in the Booking Options discussed above to confirm their slot. It shall also mean their acceptance of our terms and conditions. Once you receive confirmation that your payment has been accepted, The Reset Retreat agrees to carry out the obligations as defined therein.
- In the event that we change the dates of The Reset Retreat pursuant to this clause and either the new date is not suitable for you, or we are unable to provide a new indicative date within a reasonable period after the change, then you will receive a credit note equal to the price paid by you. You will not be entitled to a refund or any other remedy.
- The Reset Retreat Team is not responsible for any fees incurred due to currency exchange or fees charged by your bank for processing funds in another currency. With that, The Reset Retreat is not responsible for any incidental expenses or consequential losses that may have been incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking, or other fees, loss of earnings, or loss of enjoyment, etc.
- If any provision of these terms and conditions should be held to be invalid or unenforceable, in whole or in part, the validity of all other provisions of these terms and conditions (and any part of the subject provision which is not held to be invalid or unenforceable) shall not be affected and shall remain in force.
- No matter the circumstances, The Reset Retreat will not be responsible for any refund for non-refundable airline tickets or for any airline tickets purchased by the passenger directly from an airline or travel agent.
- If you cancel your participation in The Reset Retreat for any reason, the cancellation policy below will apply, with no exceptions. There will be no refunds or discounts for:
- arriving late
- leaving early
- flight cancellations
- travel delays
- illness
7. To protect yourself, purchasing travel insurance is highly encouraged.
8. The Reset Retreat reserves the right to cancel any retreat for any reason, but will not cancel a retreat less than 90 days before the event except for unusual or unforeseen circumstances outside of The Reset Retreat team’s control. If a retreat is canceled by our team before the agreed date of the event for any reason other than the fault of the Client, the Client can either:
- Transfer their deposit to another retreat taking place within the next 12 months, or:
- Receive a full refund of all monies paid under the contract as soon as possible.
FORCE MAJEURE
- Our performance under these terms and conditions are subject to acts of god, war, government regulations, disaster, civil disorder, strike or other industrial dispute and any other circumstances which are beyond our reasonable control and which we deem (in our sole discretion) render the performance of our obligations uneconomic, impractical, impossible or illegal (‘Force Majeure Circumstance’). At any time during or after a Force Majeure Circumstance, we may (in our sole discretion) elect to terminate this Agreement by notice to you and refund any amounts paid by you, less our reasonable costs and expenses incurred in respect of your booking which we cannot reasonably recover.
HEALTH AND SAFETY
- You must declare any health, medical or dietary issues and requirements to us prior to signing up for “The Reset Retreat.” If you have other concerns other than the ones stated above, please contact us immediately via email at keren@kereneldad.com and lee@kereneldad.com.
- Depending on the severity of your declared medical needs, we may require you to submit a medical certificate confirming that it is safe for you to participate in The Reset Retreat.
- Despite declarations and medical certification, you are wholly responsible for your own health, safety, and wellbeing at all times during the retreat, including during all activities. You have the right to stop or decline participation in any activity at any time for any reason.
- For ease of travel through varying international restrictions, the safety of our travelers, and our own liability, we require that each traveler:
- Receive a full COVID vaccination, in accordance with the advice of public health authorities in their country of origin.
- Offer proof of a negative COVID PCR test taken 48 hours prior to the event.
- Please talk to your healthcare provider for details. These precautions ensure that we may relax while on retreat, confident that we have done what is needed to protect each other and the communities we visit.
- If your health or fitness changes between the time of booking and The Reset Retreat’s date, you must notify us of these changes before the retreat starts.
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For participants who have fully paid and would not be able to join the event due to a COVID-related diagnosis, kindly submit a doctor’s certificate and all related documentation to keren@kereneldad.com and cc lee@kereneldad.com.
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In relation to the COVID-related diagnosis, clients will not be given a monetary refund of any form. Instead, they may use it for a coaching credit with Coach Keren Eldad within 2 weeks after the retreat.
PASSPORTS AND VISAS
- You must ensure you have valid passports, visas, and re-entry permits that meet the requirements of immigration and other government authorities for all locations forming part of your booking. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of those authorities are your sole responsibility.
- You release and indemnify Coach Keren Eldad and The Reset Retreat team from all responsibility and liability for any refusal of entry, detainment, or other action of immigration or other government authorities which may occur to you in connection with a retreat.
PRIVACY
- By signing up with The Reset Retreat you acknowledge that we will collect, use, and disclosure your personal information (including to our third-party service providers) as we reasonably require to provide the service to you, and for other reasons permitted under privacy laws (including direct marketing).
- The Reset Retreat will apply appropriate security measures to protect such personal data and will only pass on data that is applicable to suppliers responsible for the retreat. By completing the Reset Retreat sign-up form, Clients consent to this information being transferred as required.
- The Reset Retreat has the right to take videos and photography of the Client during the retreat and the Client accepts that all rights whatsoever and howsoever arising in the recordings or photography shall be owned solely by The Reset Retreat. The Client accepts and agrees that The Reset Retreat team may use any Recordings or photography in any manner that it may in its absolute discretion decide including but not limited to its website or any other promotional material or advertisements.
LIABILITY
- Subject to the law and except as expressly provided to the contrary in these terms and conditions, all terms, conditions, warranties, undertakings, inducements or representations whether express, implied, statutory, or otherwise relating in any way to the retreat, our services, and these terms and conditions are excluded. Without limiting the generality of the preceding sentence, the Reset Retreat shall not be under any liability to the Client in respect of any loss or damage (including consequential loss or damage) however caused which may be suffered or incurred by you other than as a direct result of our failure or omission to comply with our obligations under these terms and conditions.
- The Reset Retreat team is not responsible for any improper or non-performance of any services forming part of the Agreement which are wholly attributable to the fault of the Client, the unforeseeable or unavoidable act, or omission of a third party unconnected with the provision of any services to be provided under the Agreement unusual and unforeseeable circumstances beyond the control of The Reset Retreat and/or the relevant supplier, the consequences of which could not have been avoided even if all due care had been exercised including (but not limited to) an event of force majeure; or any event which The Reset Retreat and/or the relevant supplier could not, even with all due care have foreseen.
- In the event that the Reset Retreat is responsible for any death, injury, or illness caused by the negligent acts and/or omissions of its suppliers of services that form part of the Agreement then Reset Retreat does not accept any liability.
SEVERABILITY
- In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this Agreement or amended accordingly only to such extent necessary to allow all remaining Terms and Conditions to survive and continue as binding.
GOVERNING LAW
- All terms and conditions shall be governed by the laws of Texas and the parties submit to the exclusive jurisdiction of the courts in Texas.