OAF HR Service Request Form

OAF HR Service Request Form
This form serves as the single point of submission for all service requests for all staff within One Acre Fund.

Reba ifishi yo gusaba ubufasha mu Kinyarwanda hano.

Here are the types of support you can request through this form—you may submit these requests on your own behalf or on someone else's behalf:
- Payroll / payslips / taxes support
- Benefits clarification
- Performance management (Lattice)
- Raises
- Request a cash advance
- Health insurance / emergency support
- Leave clarification
- Policy clarification or support
- Employment verification letter request
- Staff data request
- Immigration / travel support
- Offboarding information for voluntary resignations
- File a grievance
- Email troubleshooting
- USA / NPC only payroll support
- Other
All requests will be processed in between 1-4 days but we prioritize responses based on the type of request. You will receive confirmation of receipt within a half-hour of submitting your request and can clarify urgency at that point if needed.

Managers note: Changes to staff employment data (e.g. Manager, Job Title, Location, Termination, Compensation and benefits changes, etc.) should *not* be submitted using this form. Please continue to submit these requests using the existing channels:
- JL1-8 staff and JL1-8 FOP staff in Tanzania can find their guide here.
- JL9-14 and JL1-8 non-FOP staff can be found here.
Need help navigating this form? Check out the Frequently Asked Questions.
Please enter your One Acre Fund email address*
Which HR team do you expect to resolve this issue?*
What type of request would you like to submit?*
- How much would you like to request in total? Please specify amount and currency.*
- Requests for staff data must be approved by a country or global department head. Please enter the One Acre Fund email of the approver below. *
- Work locationCurrent base pay (minus benefits and taxes)Current gross pay (including benefits and taxes)Employment tenureTitleManagerOther
- If you are planning to leave the organization, please notify your manager and the HR department at least one month before your last day of work.
- Report that I'm leaving the organizationUnderstand the offboarding process & available benefits
- When will you be leaving the organization?*
  
  MonthDayYear
  Date
- YesNo
- NOTE: Requests for New Account Creation, Reactivation, Deactivation, Password Changes and OU changes should be submitted through the email request form. Requests for changes to email groups should be submitted through the email group request form.
  
  For all other requests please provide the needed info below and we will assist you.
- Type of email support needed*
- Enter email address requiring support - if NOT your own*
  Please enter an email ONLY if you are requesting support on behalf of another staffer
- New desired OAF email address*
  Please upload documentation to support legal name changes below
- New OU requested*
  Example: "/Field Staff - Mobile Device Management/Kenya/Kakamega - North"
- New email group requested*
- Description of email group and use case*
- All emails are automatically sentEmails sent to group require approval to be sent
- Group owner/moderator 1
  example@example.com
- Group moderator 2
  example@example.com
- Group moderator 3
  example@example.com
- Group moderator 4
  example@example.com
- 🛑 Before filing a grievance using this form, please review your reporting options:
  
  We offer three centralized grievance reporting mechanisms to ensure a safe and confidential environment for addressing concerns:
  1. Anonymous Reporting Form: This channel allows you to submit a report entirely anonymously, with no requirement for providing your email or name. Your identity will remain unknown throughout the reporting process, ensuring your privacy while raising your concerns. Staff making anonymous reports, however, should keep in mind that they will (a) need to provide sufficient information about the issue being reported for it to be investigated and that (b) given anonymity, there will not be any follow-up with that staff member or any acknowledgment that an investigation has been opened, conducted and/or closed.
  2. Global Hotline: You can report grievances directly to our Legal team by sending an email to globalhotline@oneacrefund.org. This option, while not totally anonymous, provides a focused and confidential avenue for addressing concerns of a more sensitive nature.
  3. This Form: Finally, you can use this form to report grievances directly to either your Country or the Global HR team. While your identity will be known to HR, rest assured that your information will be handled discreetly, confidentially, and professionally. This is a good option in the case where you have a potential concern, but it may not rise to the level of requiring a Legal investigation.
- Please *briefly* summarize your request*
  
  Example: “I did not receive my December payslip”0/60
- Please enter the *full details* of your request*
  
  Please add as much detail as possible to help us better serve you.0/400
- Upload any supporting documentation
  
  Browse Files
  Skip if not applicable Cancelof
- Please enter a valid OAF email address!
- Should be Empty: