Date of Call
*
/
Month
/
Day
Year
Team Leader
*
Merry
Glaiza
Gerald
Francis
Paulo
Name of Agent
*
ARCABALE, ANGELIE S.
ARDONIA, CHRISTINE J.
ASIS, SHERWIN D.
BARTE, JOVIE B.
BULAON, KRISTINE AUBREY YNNE S.
CABANACAN, GIL BRUCE L.
CABAYAO, GLAIZA Z.
CABAYAO, KRIZYLLE GRACE Z.
CACHUELA, KRISTINE MICHELLE O.
CADIZ, GENEVIEVE B.
CENTINO, DENEL M.
COFREROS, JUBERT D.
CRISOLOGO, EDMAR A.
CUBELO, FRANCIS LLOYD
DIAZ, NIKKO P.
DIEMSEN, MARK ANTHONY C.
DEJITO, TRISHA MARIEL
DIONO, KATE SHAIRA C.
EVANGELIO, HANNAH JANE S.
FILIPINAS, STEPHANIE L.
FLORES, MARIE KRIS D.
HANDOG, JUDERICK C.
HARID, OMMOLHAIR S.
INAMAC, RONA JOY Y.
KAMAD, RAFFY L.
LAHOYLAHOY, JUDY ANN O.
LEDESMA, CRISTINE JOY B.
LLORAG, GERALD E.
MACAPILI, EMILY H.
MAGAN, AILYN P.
MAGANNON, FLORDELIZA G.
MILLANAR, JULES C.
MUYCO, ANTONETTE
NAVAJA, KIRBY T.
PIMENTEL, MEGAN XYRA CZARIE S.
PIODENA, ROSALINDA JADE G.
RAMOS, MERRY GRACE S.
RAMOS, VICTORIA H.
RICAFORT, IVY S.
SAYSON, PAULO J.
SORIANO, SHIELA MAE
TIAO, MARY JANE M.
VILORIA, VANESSA ANGEL E.
Account
*
CPC
SCWA
GELBAE
OSMEN
FACE THEORY
MAIDSAILORS
SASMAR
BROSA
QA Number
*
Format: MONTHQANumber - Example: JanuaryQA1
Reference
*
Use any identifier. (e.g. phone number, customer name, order number)
Call Flow - 15%
*
YES
NO
Call Management - 20%
*
YES
NO
Call Handling - 5%
*
YES
NO
Grammar - 10%
*
YES
NO
Resolution - 30%
*
YES
NO
Accuracy and Detailed-mindedness - 20%
*
YES
NO
Total Score:
Don't change this area!
Observations
*
Action Plan for the Employee
*
Goal Settings for the Employee
*
Submit
Should be Empty: