Date of Chat
*
/
Month
/
Day
Year
Team Leader
*
Merry
Glaiza
Gerald
Francis
Paulo
Name of Agent
*
ARCABALE, ANGELIE S.
ARDONIA, CHRISTINE J.
ASIS, SHERWIN D.
BARTE, JOVIE B.
BULAON, KRISTINE AUBREY YNNE S.
CABANACAN, GIL BRUCE L.
CABAYAO, GLAIZA Z.
CABAYAO, KRIZYLLE GRACE Z.
CACHUELA, KRISTINE MICHELLE O.
CADIZ, GENEVIEVE B.
CENTINO, DENEL M.
COFREROS, JUBERT D.
CRISOLOGO, EDMAR A.
CUBELO, FRANCIS LLOYD
DIAZ, NIKKO P.
DIEMSEN, MARK ANTHONY C.
DIONO, KATE SHAIRA C.
EVANGELIO, HANNAH JANE S.
FILIPINAS, STEPHANIE L.
FLORES, MARIE KRIS D.
HANDOG, JUDERICK C.
HARID, OMMOLHAIR S.
INAMAC, RONA JOY Y.
KAMAD, RAFFY L.
LAHOYLAHOY, JUDY ANN O.
LEDESMA, CRISTINE JOY B.
LLORAG, GERALD E.
MACAPILI, EMILY H.
MAGAN, AILYN P.
MAGANNON, FLORDELIZA G.
MILLANAR, JULES C.
MUYCO, ANTONETTE
NAVAJA, KIRBY T.
PIMENTEL, MEGAN XYRA CZARIE S.
PIODENA, ROSALINDA JADE G.
RAMOS, MERRY GRACE S.
RAMOS, VICTORIA H.
RICAFORT, IVY S.
SAYSON, PAULO J.
SORIANO, SHIELA MAE
TIAO, MARY JANE M.
VILORIA, VANESSA ANGEL E.
Account
*
CPC
SCWA
GELBAE
OSMEN
FACE THEORY
MAIDSAILORS
SASMAR
BROSA
QA Number
*
Format: MONTHQANumber - Example: JanuaryQA1
Reference
*
Use any identifier. (e.g. customer name, customer email, order number)
Chat Flow - 20%
*
YES
NO
Resolution - 30%
*
YES
NO
Tone - 10%
*
YES
NO
Average response rate of the agent to the initial message of the customer - 10%
*
YES
NO
Grammar - 10%
*
YES
NO
Accuracy and Detailed-mindedness - 20%
*
YES
NO
Total Score:
Don't change this area!
Observations
*
Action Plan for the Employee
*
Goal Settings for the Employee
*
Submit
Should be Empty: