Customer Support

Is your question regarding an existing order?

NoYes

Please, read through the FAQ. You can find the FAQ on the bottom of the screen.

How can we help you?

I have a shipping problem / I haven't received my order yetI would like to modify my orderOnly a part of my order has been deliveredI have a problem with the received orderOther problem

What is the problem with the item?

We are sorry to hear that you have received a product that does not fit. Please note, that if you would like to return it for an exchange, our company can not be held responsible for any return shipping fee.

As you are our valuable customer, we would like to offer you a personal discount code with 15% off of your entire order where you can choose a size that is more fitting.

Would you like to accept our offer?

I don't want to return it but I'm interested in ordering a new one which fits betterNo, I would like to return it for an exchange. I understand that i will have to pay for the return shipping.No, I would like to return it and get store credit for the item. I understand that I will have to pay for the return shipping.

Are you sure you want to accept the 15% discount code? You will no longer be eligible to return your order after you accept our offer.

Yes, I want to get a 15% discount codeNo, I would like to return it for an exchange. I understand that i will have to pay for the return shipping.

Please upload a photo of it (make sure that the damage can be clearly seen)

We are sorry to hear that you are unsatisfied with our product. Could you please be a bit more specific and write us a few words about your problem?

What is the problem with the product you received?

What is wrong with the item?

I received a totally different productThe color is wrongThe size is wrong

We are really sorry to know that you have problem with the received product's size. Could you please upload a picture of the size label?

We are really sorry to know that you have problem with the received product's color. Could you please upload a picture of it?

If you have ordered more than one item, it is very likely that you’re going receive them separately. Each item has its own tracking code. Products are shipped from different suppliers.

What describes your situation?

All the ordered products have been shipped together, I have only one tracking number for them.My products have been shipped separately, I have several tracking numbersOnly a part of my order has been shipped, I don't have a tracking number for several items

When did you place your order?

7-20 business days agoMore than 20 business days ago

We are really sorry to hear that you have still not received all the products. Could you please upload a picture of the package's label which you have already received?

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Could you please specify the problem?

I have been charged twice for one orderI forgot/could not apply the discount code.I did not place an order but i have been chargedI paid for the shipping even though your site advertises free shipping worldwideWhy do I have to pay taxes or customs duties?I was charged more than it was stated at the checkoutWhy has my order been cancelled?Other problem

What would you like to do with your order?

I would like to change something in my orderI would like to cancel my order

You are eligible to cancel your order within 60 minutes after making the purchase. Please, fill in the form and we will immediately create a ticket and send it to our customer service.

Could you please specify your request? Please keep in mind that if you have already got a tracking number for a product, we are unable to modify your order.

When did you place your order?

Less than 7 business days ago7-20 business days agoMore than 20 business days ago

Have you already got a tracking code by email?

YesNo

To track your order, please click on https://trackiest.com and enter your tracking code. It offers a comprehensive view of your shipping details.You can read more about our shipping policy on our FAQ page

I tracked my code on the mentioned sites but there is no information about my package's whereaboutsI found it, thanks!

Please, fill in the form and we will immediately create a ticket and send it to our customer service.

Order number

Name

First NameLast Name

Email

example@example.com

Order Date

Date

What is the issue?

Discount code you tried to apply

PayPal transaction number (if applicable)

If you have received two notifications of your payment, please do not worry.
The first notification means that your money is ready to be processed, meaning the amount is reserved.
The second one is the actual payment notification, which means the payment is done.

Please check our FAQ for the list of the countries, where free shipping is unfortunately not available. A charge of $8.99 will be added to your total.

In some cases there will be VAT or other taxes, like customs duties or fees levied by your destination country. We have no control over these charges and cannot predict the amount.

Customs and taxation policies vary widely from country to country. Additional charges for taxes or customs clearance must be paid by the recipient.

Your order is being processed.
Within a week from your order being placed you will receive a notification email containing your tracking number.
You can check our shipping policy on the bottom of the page.

Sometimes it takes a few days for your tracking number to be activated. Please check it later.

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