Booking Conditions and Liability Waiver
Your Retreat Contract
As soon as we dispatch your retreat holiday confirmation invoice, but not before, your contract with Pūr Energy Life takes effect. Once the contract is made, we are responsible to you to provide the retreat holiday you have booked and you are responsible to us to pay for it as outlined on the website.
Please note it is important to check carefully the written confirmation of your booking when you receive it, or if booking late, that all the details are exactly as requested at the time of booking. Our responsibility is to provide you with the retreat holiday you have booked as described on the website and as confirmed to you. If you wish to cancel or change your booking you may have to pay cancellation or amendment charges. With parties of two or more people, the person who makes the booking accepts responsibility for making payment to Pūr Energy Life for all members of the party. We will send all documents and other information to that person who will, in turn, be responsible for ensuring that the other members of the party are kept fully informed.
1. Booking
(a) Your booking is not considered definite and no contract will exist until we receive the agreed deposit from you and you agree to these terms and conditions. Once the contract is made, we are responsible to you to provide the retreat holiday you have booked and you are responsible to us to pay for it as outlined on the website. (b) We do not share customer details with any 3rd parties.
2. Payment
(a) The price is the exact amount to be received by us in the currency on the website. (b) The full payment amount is due at the time of purchase or at the latest, 60 days prior to the date of travel. If this is not paid within two (2) days, we have the right to cancel your booking and give your place to someone else. All deposits are non-refundable.
3. Your Travel Arrangements
All travel arrangements are your responsibility and at your own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Transfers to/from the retreat are at your own cost unless otherwise specified on the retreat/event page. We will do our best to coordinate group transportation for attendees arriving together, but costs remain the responsibility of each traveller.
4. Travel Insurance
(a) Travel insurance is mandatory. It is advisable that your travel insurance covers the activities of this retreat as well as unexpected cancellation, sickness, losses and all the usual risks. You should bring the policy with you in case of an emergency.
5. Your Health
(a) It is your responsibility to let the retreat organiser know if you have any injuries and to be mindful at all times of your own body’s capability during the retreat. If you experience any injury or discomfort during any activity during the retreat, then you must desist immediately and inform us of your condition.
(b) It is also your responsibility to consult a doctor with an understanding of (any of the physical activities listed) to check that you are sufficiently fit and healthy to undertake the classes and other physical activities that you may choose to do whilst on the retreat.
(c) Please advise us of any mental or physical health conditions and dietary requirements before you book. If you have health conditions and dietary requirements that may be affected by the activities offered on our retreats, we reserve the right to advise you to desist and in the interests of your wellbeing, or others, we may decline your stay at our retreats.
(d) Whilst all measures are taken to ensure a high standard of health and safety, sometimes we may be situated in the countryside and other places where the land is uneven and we shall not be responsible for any injuries caused by uneven terrain.
(e) Women who are 12 to 28 weeks pregnant should provide a letter from their health practitioner specifying that they are fit to travel and able to engage in the activities that we provide.
(f) It is your responsibility to check with your doctor or care provider to determine whether you need/want any vaccines or medication to travel to Italy We are not liable for any illness.
6. Cancellation by you
(a) You may cancel your booking at any time, however, deposits are non-refundable. If you have already paid the balance for the retreat holiday, you will get refunded the balance (less the deposit) only if we can find someone else to take your place. If you find another person to take your place (under your own advertising on your own platforms), then you may offer your place to them, however, this is at our own discretion and you must consult with us first.
(b) Bookings are for the stated period of the retreat. There are no refunds for any unused portion of the retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim on your insurance.
7. Amendments by us
Occasionally, changes may have to be made (e.g., yoga teacher, retreat agenda, any other teachers, class times or any other arrangements), which we reserve the right to do at any time, however, we will aim to amend it to something of a similar or better rating. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar rating. If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your departure.
8. Cancellation by us
We reserve the right in any circumstances to cancel a retreat. In particular, our retreats require a minimum number of at least 75% of the participants to have booked by 30 days before the start date. If this minimum number is not reached by that date we may cancel and refund the money to you, including your deposit.
9. Our liability to you
(a) We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
(b) We do not accept any liability for cancellations, delays or changes caused by war, the threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
(c) We are not liable for any injuries you may incur. All the exercise classes and all activities, workshops, spa treatments, and anything else is undertaken at your own risk. We are not liable for any medical or psychiatric conditions, which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.
10. Damages to Property
You will not be required to pay a Damages Deposit as is normally required. However, upon booking this retreat holiday, you agree:
1. to pay for any losses or damages to the property or its fixtures, fittings or decor, howsoever caused (reasonable wear and tear excluded);
2. to take good care of the property and leave it in a reasonable clean and tidy condition at the end of your stay;
3. not to smoke at the property;
4. not to cook anywhere on the property other than in designated kitchen areas
11. Alcohol Consumption
Consumption of Alcohol. Participants are able to drink alcohol during the event should they choose to do so. However, alcohol consumption is not recommended - the purpose of this retreat is for ultimate health and relaxation, which includes clean eating and encouragement to drink water and herbal teas (non-caffeinated and non-alcoholic beverages). Should you choose to consume alcohol, this is advised to be during your evening meal (not included) and in moderation so it doesn't impair or impact your morning activities. The participant hereby assumes all risks involved with the consumption of alcohol and unconditionally holds the company harmless.
12. Group Bookings
Bookings need to be made individually and not via a group booking.
13. No Liability for possessions
It is your responsibility to ensure that your possessions are kept safe at all times. We are not liable for loss of, damage to, or theft of any of your personal property.
14. Complaints
If you have a problem during your retreat, please inform the organiser immediately in private and he/she will endeavour to put things right. Please note that we cannot be responsible for the individual behaviour of any group member or other guests sharing your accommodation, but will do what we can to resolve any issues or concerns.
15. Privacy Policy
We do not share customer details with any 3rd parties. Any personal information that you provide to us will be used only for the service you requested.
16. Photography & Videography
I, for good and valuable consideration, the receipt of which is hereby acknowledged, hereby irrevocably authorise Pūr Energy Life (the company) to use photographs and videos of me and or of my property, and to use and publish (with or without my name) photographs, pictures, portraits or images in any and all forms and media, and the purposes of publicity, illustration, commercial art, advertising, publishing (including publishing in electronic form on CDs or internet websites), for any product or services, or other lawful uses as may be determined by Pūr Energy Life. I further waive any and all rights to review or approve any uses of the images, any written copy or finished product. I am of full legal age and have read and fully understand the terms of this release.
If it is agreed on the event/retreat page, you may receive free images and videos from Pūr Energy Life for your personal use and as memories of the event/retreat.
If you do not want to be in any of the photos or videos, that is fine, but you must inform us in advance.
17. Flights & Transport
(a) If we are organising group transport to/from the airport, it is your responsibility to provide your full flight details at least one and a half months in advance, otherwise you may have to organise your own transport. (b) The slots for transport will have been previously arranged and you must arrive/leave during one of those slots, otherwise wait at the airport for the pick-up or during drop off, otherwise arrange your own transport.
18. Extra Information
(a) I agree to fully release and hold harmless Pūr Energy Life (the company and all members of staff) from and against any and all claims or liability of whatsoever kind or nature arising out of or in connection with Pūr Energy Life (the company and all members of staff).
(b) I agree that I shall not in any way conduct myself inappropriately
(c) I understand that the materials, workshops and classes must not be filmed and permission must be received from the retreat organiser for photography. We hold the right to refuse photography/videography of any of the workshops.
(d) I understand that the materials, workshops, sessions I attend and knowledge I gain can not be appropriated. I am not allowed to copy, share, and/or distribute any of the materials or knowledge learned. I am not allowed to teach the materials to other professionals for free and/or for money.
(e) I understand that I am free to withdraw from or reduce my participation in the activities, programs, and sessions at any time.
(f) I acknowledge and understand that I am using the facilities at the Retreats at my own risk. In consideration for being permitted to participate in services, I agree to assume full responsibility for any risks, injuries or damages, known or unknown, which I might incur as a result of participating in the services offered and/or my presence at the premises at which Pūr Energy Life retreats operate.
(g) This agreement is intended to constitute a complete release of any responsibility by releasees for personal injuries and/or property loss/damage sustained by me or anyone accompanying me, while attending the retreat, whether engaged in the offered services or not.
(h) I agree to indemnify and hold releasees harmless from any and all liability and damages incurred arising out of my conduct or activity (or the conduct or activities of those for whom I am responsible) while attending the retreat or participating in offered services.
Before attending the retreat you must sign and complete the below form.
Thank you.