Office Policies and Procedures
This guide to our office policies and procedures provides answers to frequently asked questions about fees, appointments, insurance and how to contact us. Please read this guide carefully. If you have any questions or concerns, please feel free to contact us at 781-762-1419 or email@example.com.
All fees are billed to third party insurance companies, unless other arrangements have been made. The patient is responsible for the copayment and/or deductible fees. Patients with MassHealth secondary insurance cover the age of 21 will be responsible for copayments. We do not have an online payment system established. Patients with no credit card on file be sent a statement in the mail with any outstanding balance. Patients with credit cards on file are run the first full week of each month for any outstanding balance. A receipt is emailed to the primary email on file. We strongly recommend keeping a credit card on file. Balances that remain unpaid past 120 days will be sent a final notice letter and may be sent to collections if there is no contact or payment plan established.
We require that all appointment changes or cancellations are made at least 24-hours in advance. You can notify your clincian through email or by leaving a message at 781-762-1419. Appointments missed without notice may be charged a $75 missed appointment fee for therapy appointments or a $100 missed appointment fee for psychiatry appointments. If a client consistently no shows or cancels later than 24-hours, this will constitute grounds for termination.
Psychological services are best provivded in an atmosphere of trust. Because trust is so important, all services are confidential. Nevertheless, we are required by law to make exceptions in certain circumstances, such as when there is suspicion of child abuse, an immeidate danger to yourself or others, or other serious occassions.
ROUTINE, NON-URGENT MESSAGES
All clients are asked to contact their provider directly with any routine or non-urgent messages. You can find their email address on our website, www.norwoodbehavioralhealth.com. You can also contact the office at 781-762-1419 or email firstname.lastname@example.org. Please allow 24-48 hours for a response, as some of our providers only in the office part time.
EMERGENCY MESSAGES AND TELEPHONE CALLS
Norwood Behavioral Health offers outpatient therapy and psychiatry services. We do not have an on-call provider or emergency staff. In an emergency, all clients are instructed to call 911 or visit the closest hospital emergency room.
Riverside Community Services offers crisis support as an alternative to a hospital emergency room:
Milford and the Surrounding Communities: 800-294-4665
South and West of Boston: 800-529-5077
Southbridge and the Surrounding Communities: 877-750-3127
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