If you fail to commence without notifying the RTO, no refund will be available except in special circumstances. "Special circumstances" under which a refund will be considered and which are beyond the students control:
1. In the case of the serious illness - verified by a medical certificate
2. Family or personal tragedy
3. Acts of God
4. Acts of Government authorities, for example where the student is prevented from commencing studies in the agrees course of study.
If a student withdraws from a course of study after commencing, for any reason no refund will be given, and the student will be held liable for any unpaid fees as a result of the withdrawal.
If required / or the RTO agrees to refund monies paid, it will do so within 4 weeks of receiving written application for refund. All refunds will be paid to the person who enters into the contract with the RTO (the student) unless they provide written direction to the providerto pay the refund to someone else. Under no circumstance will the refund be paid to an educaton agent. All refunds will be paid in the currency in which the fees were paid.
Note: This agreement, and the availability of complaints and appeals processes, does not remove the right to take action under Australia's consumer protection laws. The RTO's dispute resolution processes do not circumscribe the student's rights to pursue other legal remedies.
Refund Policy - Provider Default
In the unlikely event that the RTO is unable to deliver your course in full, you will be offered a refund of all the course money you have paid to date. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment on an alternative course by the RTO at no ectra cost to you. You have the right to choose whether you would prefer a full refund of course fess, or to accept a place in another course. If you choose placement in anoher course, we will ask you to sign a document to indicate that you accept the placement. If the RTO is unable to provide a rerund or place you in alternative course our Tuition Protection Scheme (TPS) will place you in a suitable alternative course at no extra cost to you. Finally, if the ESOS Assurance Fund Manager cannot place you in a suitable alternative course, you will be eligible for a refund as calculated by the Fund Manager.
Complaints and Appeals
Australian Business Management has complaints and appeals policy and procedures in place to ensure our overseas students have the right to natural justice protected through access to professional, timely, inexpensive and documented complaints handling and appeals processes. For detailed Complaints and Appeals Policy and Procedure, please refer to ABM International Student Handbook. If you do not understand any part of the policy and procedure, please contact our staff for explanation.
This written agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australia's consumer law if the Australian Consumer Law applies. Privacy Notice ABM must collect and retain records of each student's personal information. This personal information will be kept confidential and maybe made available to Commonwealth and State Agencies. Under the Data Provision Requirements 2012, ABM is required to disclose your personal information to NCVER. Upon signing this form, you acknowledge and give consent for ABM to provide your personal information to a Government or legislative body, in accordance with the Privacy Act 1988.
Student must maintain satisfactory academic progress at all times. All courses are scheduled 20 hours per week. Students are required to attend the 20 scheduled contact course hours per week and maintain satisfactory course progress each term.
Overseas Student Health Cover (OSHC)
Students must maintain OSHC for the full length of theirs visa.
Students must pay their fees on time, otherwise their enrolment will be cancelled and maybe result in visa related matters. Students are highly recommended to contact the Department of Home Affairs about their visa status.
Change of Address and Contact Details
While students in Australia and studying with ABM, students must notify ABM of his or her contact details including: current residential address, mobile number (if any) and email address (if any); who to contact in emergency situation; any changes to those details, within 7 days of the change.
Student is responsible for keeping a copy of the written agreement as supplied by ABM, and receipts of any payments of tuition fees or non-tuition fees.
Overseas Student Transfer
National Code 2018 Standard 7 sets out that Registered Providers must not knowingly enroll an overseas student wishing to transfer from another registered provider's course prior to the student completing six months of his or her principal course (or for the school sector, until after the first six months of the first registered school sector course), except in certain circumstances. ABM is entitled to determine the circumstance in which it will provide or refuse to provide a release to students. Where a student requests a transfer within the period of six months of commencement of their principal course, ABM will assess the request for transfer against the policy.
Deferment, Suspension and Cancellation Policy
Students are required to complete their course within the agreed course duration. ABM can only defer or temporarily suspend the enrolment of a student on the grounds of:
1.Compassionate or compelling circumstances (e.g. illness where a medical certificate states that the student is unable to attend classes), or
2.Misbehavior by the student.
Students may also have their enrolment suspended due to misbehavior which can also be grounds for cancellation of studies. Students have the right to appeal a decision by the RTO to defer, suspend or cancel their studies and the RTO will not notify DET of a change to the enrolment status until the internal complaints and appeals process is completed.
This written agreement and Terms and Conditions, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australia's consumer law if the Australian Consumer Law applies.