PLEASE HELP US TO HELP YOU & YOUR FAMILY
The following applies to all "On-Line" requests
Please read the FAQs below carefully before proceeding as the information may have changed.
NOTE: PLEASE USE PROPER CASE IN ALL FIELDS & LOWER CASE IN EMAIL ADDRESS FIELDS.
All 501(c)3 nonprofit organizations are bound by certain governmental rules and regulations to maintain records for services rendered. In addition, this also assures that we have a record of your request, and your family’s current information.
- Why do I need to provide detailed information for my child/children on the application?
At Homefront America, we pride ourselves for "going the extra mile" to ensure the children received goods/services that are appropriate for their age and gender. By providing us with their information, we can better serve them.
- Do I need to include proof of military I.D and dependent verification with my application?
No, but you will need to show your military I.D. and dependent verification at the time service is received.
- Can I register my civilian family member(s) for your programs?
Our organization’s charter only permits us to provide assistance to bona-fide military personnel and their sponsored dependents.
- My family is not in your area. Is my family eligible to participate in your programs?
Our programs primarily serve families stationed in the Orange, San Diego, Riverside, San Bernardino, Ventura, and the Greater Los Angeles counties. However, we do from time to time reach out to families beyond these areas. The best thing to do is to contact us at info@homefrontamerica.org should you have any questions.
- I understand Homefront America assists families of E5 and above. Is this true?
Yes. We made this decision after an extensive study of E5 and above families. We learned that often times…
E5 and above families are often denied services simply because of their service member’s pay grade.
E5 families usually have larger sized families, and their children are often older with a greater level of needs that can often place a heavy burden on their family’s budget.
- We are an E5 or above family. How can my family apply for your programs?
All families, regardless of their pay grade must submit an application for the applicable program(s). In addition, they must demonstrate that they have a bona-fide need for the program(s).
- Why do I need to provide a minimum of two working phone numbers?
There are times we need to contact the families, and by providing us with multiple numbers, this helps us to better serve your family. NOTE: Applications with only one phone number listed will not be considered.
- My family only has one phone number, what should I do?
You can provide us with the phone number of a friend, neighbor, family member, etc. This is important in the event we are unable to reach you at your personal number(s). Please be sure to ask the person for permission to use his/her phone number.
- Why can’t I use my yahoo or .mil email address?
Yahoo and .mil addresses have a historical high rate of return emails; which makes it difficult for us to communicate with the families. Therefore, applications with a yahoo.com or .mil email address will not be considered.
- What should I do if I only have a yahoo.com or .mil email account?
We suggest that you provide us with a gmail or other email account, and be sure to check this account DAILY for updates as this is how we communicate with our families.
- I do not know the name of my service member’s command, how can I find out?
Your service member or his/her command should be able to provide you with this information.
- I do not know the name or contact information of my DRC or Ombudsman, how can I find out?
Your service member or his/her command should be able to provide you with this information.
- Can I call, text, or email your office to verify that my application was received, and check on its status?
Due to the large number of requests we receive for our programs, and our limited resources, we are unable to return calls, emails, text messages, etc to confirm receipt of applications.
- How will I know if my application is accepted?
You will receive an e-mail notification from us when your application is accepted. Be sure to allow your server to accept emails from Homefront America, and to check this account DAILY.
- If my application does not get accepted, will I be notified?
Due to the number of applications we receive for our programs, we are only able to notify those families whose applications are accepted.
- I made a mistake on my previous application, what should I do?
You will need to resubmit your application in its entirety.
- Can I submit the same request to another organization(s) that I submitted to your organization?
We do not restrict our families as to which organization(s) they wish to submit their applications. However, if your family is accepted by another organization for the same service(s) that you are requesting from us, we respectfully ask that you contact us immediately so that we can re-direct the resource to benefit another family.
- If I have a question, how can I contact you?
The best way to contact us is to email us via our website at info@homefrontamerica.org
Please Note
If any of your contact information changes after you have submitted your application to us, please email the new information to info@homefrontamerica.org.
Be sure to provide us with the SAME first and last name that you used on your original application.
Due to the number of families our programs serve, we are only able to notify approved families. Therefore, please remember to check your e-mail daily.
Thank you!