Okotoks-Southtrail Driving School may cancel a class room or in car lesson for the following reasons; very bad weather conditions, if instructor is sick, any emergencies if the cars are not in good condition to train, if accident occur during the training. Instructor reserves the right to take a 10min break if necessary during the lesson.
If the student is influenced by drugs, alcohol, has weapons or violent behavior. Okotoks-Southtrail Driving School instructor will not take student for training and no refund will be given for that lesson or for a complete discharge and termination.
Okotoks-Southtrail Driving School instructors have a responsibility to train all students professionally, they will do their best to explain all the traffic rules and regulations, however if the student is unable to follow instruction and is incapable to improve in their performance or is not practicing as required as per students evaluation copy and or require to take extra lessons or pulled over by enforcement agency (police officer) it will be students responsibility to deal with the matter.
Okotoks-Southtrail Driving School reserves the right to cancel road lessons and not issue a course completion certificate if the above conditions are not met.
All students must present their learner license to the instructors, but for any reason if the student couldn't produce their learner license prior to the training, Okotoks-Southtrail Driving School will cancel the training and refund will not be given.
You must have your beginners license with you to begin your on-road training. In this instance, if you do not have it with you, as mentioned above, your instructor will be obligated to cancel/rebook your on-road session for additional fee.
Full package (Bronze) offered with 10 hours 5 session, at 2 hours per session. If students requested our vehicles to use for road test, additional time for road test 45 minutes allotted for your final road test for charge of $60 ( if you are ready for road test) which will be performed by an Alberta drivers Examiner.
Please Note: On-line course must be completed within 3 months of registration date and in car training sessions must be commenced within 2 months of completed in class session and completed on road lessons 1 year by date of registration.
Policy on cancellations (no show)
In the event that you cannot keep your scheduled on-road appointment, you must advise your instructor or Okotoks-Southtrail Driving School office 24 hours prior to the appointment. Any change to an on-road appointment or meeting point must be arranged 24-48 hours prior to schedule on road session. Requests to change an on-road session with less than 24 hours' notice cannot be guaranteed, however, we will do our best effort to accommodate your request. If you should fail to advise us of your cancellation or do not show up for your scheduled appointment, a cancellation fee of $69.00 will be administered since this time was reserved for you. It is your instructor's responsibility to remain at the meeting point for 15 minutes after the scheduled appointment time, after which the on-road session is considered as no show. After reciving the cancellation fee the missed session will be replaced at the end of the already schedule appointments.
Refund Policy
No refund will be returned after any part of the course (Classroom, Online or in Vehicle) has been started, used, uncompleted course or client decides to opt out. Refund will be return if no part of the program has been used or started minus a 5% transaction fee plus $40 Administration fee.
You will receive a reminder 1 day by email prior to your next scheduled on-road Session and 12 hrs prior by SMS. If you are unable to keep your appointment, you may reschedule for a later date according to your instructors availability.
Your instructor may cancel or re-schedule your on-road session within 24 hours due to illness, personal emergency, weather or road conditions, and unexpected mechanical issues with the vehicle or being delayed by Final Road Test. Additional On-Road Sessions Additional on-road training sessions to improve your driving skills are available at a fee of $145 per session.(2 hour lesson)
Additional Fees
A payment of $35 will apply if a cheque is returned NSF. An administration fee of $6 will be collected for in class handbook. In-class sessions must be completed within 2 months from registration date. Driving must be commenced and finished within 2 months of in class session. Course will be expired by 1 year from date of registration and will result in restarting the program with new deposit fee.
Private Policy
Okotoks-Southtrail Driving School respects the confidentiality of its customer's personal information. All personal information (name, address, telephone numbers and e-mail address) may be used to improve our services and to build better customer relationships. Information regarding a customer's driver's licenses and course records may be provided to appropriate government agencies (Alberta Drivers program) for certification purposes. By providing us this information, you have consented to these uses and disclosures. This information may be used from time to time to communicate with our customers, to send out offers, surveys or marketing materials. We do not share your personal information with anyone without your consent at any time unless we are required by law to do so. In such case, we will release personal information only to the extent required.