• Team Leaders

    Team Leaders

  • BENCHMARKING

    Deliver daily expectations to standard

  • Introduction

     

    We equip leaders and frontline teams to deliver daily performance expectations to standard, with minimal waste

    Our process, skills and tools make improvement easy, faster and more fun

     

    • Plan – Set expectations and communicate the plan
    • Equip – Ensure teams are equipped for success
    • Improve – Create a cycle that improves weekly performance
    • Track – Review results, promote learning and reward success

     

    We ensure team leaders and teams thrive in a fast-moving environment that rewards agility and speed.    

     
    Benchmarks

     

    Benchmarks establish the gap between current and required practices to design customised improvement plans.

     

    • There are four tasks and 16 actions that establish the gap
    • Rate each action at the start and end of each quarter

     

    Each action must be scored on a 4-point scale. Simply review the benchmark questions and respond in terms of how often you apply the practices.

     

    The Measurement Scale

    Score  Definition
    1  Never
    2  Sometimes
    3  Mostly
    4  Always

     

    Lifting results faster

    As Benchmark scores increase

     

    • Skills will develop and learning will improve
    • Results will lift and be sustained
    • Culture will strengthen and wellbeing improve
     

  • Deliver daily performance to expectations

    Complete the survey by reading questions carefully and selecting a response.
  • Focus: Always (4); Mostly (3); Sometimes (2); and Never (1)
  • 1. I review the daily production / service plan, ensure set-up is completed and work starts on time
  • 2. I conduct a daily team meeting at each workstation to explain the team plan, check resources and answer any questions
  • 3. I discuss the daily plan with support teams, operators and forklift drivers to ensure materials are available when needed

  • Equip: Always (4); Mostly (3); Sometimes (2); and Never (1)

  • 4. I ensure every team member understands their role, has the skills to do the job, takes responsibility and follows work procedures
  • 5. I ensure operators complete check-sheets, operate equipment correctly, implement quick changeovers and keep things tidy
  • 6. I ensure safety rules are followed, everyone wears PPE, identifies risks and does start up checks

  • Improve: Always (4); Mostly (3); Sometimes (2); and Never (1)

  • 7. I think 2 hours ahead to ensure resources are planned, solve problems and keep performance on track
  • 8. I review daily team performance, agree weekly focus actions and continuously builds improvement skills
  • 9. I display weekly focus areas actions on team boards and require check-off on completion

  • Standardise: Always (4); Mostly (3); Sometimes (2); and Never (1)

  • 10. I ensure teams do quality checks, monitor waste, can judge speed and adjust for downstream performance
  • 11. I provide daily performance reports, highlight problems, promote learning and escalate issues needing urgent attention
  • 12. I conduct performance reviews, resolve conflicts, motivate the team and manage poor performances
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