Session expiry & planned absences
Upon committing to your chosen training option, you will receive the agreed number of sessions to use within that month. Sessions will have a 12 week expiry from the date issued. Any sessions not used within this time frame will be void.
You will be charged the agreed amount for your chosen training option each month and issued the subsequent number of sessions. It is likely that the number of sessions issued and used within each month will vary (for 5 week months for example). To allow us and you to keep track of this, your trainer will ask you to sign off each session once complete. Sessions issued and used will be reviewed throughout your time training with us and any differences will be resolved upon your cancellation with us.
For any planned absences you are aware of due to commitments such as work or holidays etc we require you to inform us by the 20th of the month prior. This will allow us time to pause/edit your direct debit payment for the following month if nessacary or extend the expiry date of sessions issued. Failure to give notice of this will result in payments continuing as agreed and an expiry extension void.
Please inform us of any planned absences via email: firstname.lastname@example.org