If you have NOT received the item you want to return, please select "Cancel My Order".

If you HAVE received your order, please adjust your answer.

If you have already received the item you wish to return please select "Return An Item".

If you have NOT received your order, please adjust your answer above.

Transit Protection would have been offered at time of purchase. For more information, please visit JW's Transit Protection page.

When will my Click and Collect be ready?

• Orders with ready-to-go products are typically ready within 1-2 business days.
• Built-to-Order systems and Custom PCs are typically ready in 5-7 business days.

Please allow extra time following a public holiday period.

How does Click and Collect work?

1. Add your chosen items to your online shopping cart
2. During checkout, select Click and Collect (choose your desired store)
3. We'll email you as soon as your collection is ready

Can I pay for my Click and Collect order in-store?

A Click and Collect is only available AFTER online payment.

Can I collect my package without a signature?

To ensure your order gets to the right person, Click and Collect requires proof of identity and a signature from an authorised person on the receipt.

Depending on the status of your order, we will try and change the pick-up details though please note, you will be required to provide all the required details.

To proceed:

• You will need your Order ID
• Proof of identification will be required at the time of pick-up.

Please note:

• If your order has left our warehouse, we won't be able to change the address
• Items in an order cannot be split
• You will need to provide all required details

An address change is not possible based on your method of payment.

Warranty, Repairs & Returns Procedure

To begin, simply click the button below to submit a Warranty, Repairs or Return Claim.

We strive to respond to all requests within 24-48 hours.

For full details on returns and warranty information please see our Terms and Conditions.

For further assistance please contact our Online Department on (02) 8090 3330.

Change of Mind?

We understand that sometimes you would like to change your mind and return an item. We allow returns within 7 days of purchase for an exchange or refund, but please note that a restocking fee may apply.

Please note that the returned product must be in its original condition and undamaged packaging including all inserts, pamphlets, CDs, manuals, cables and accessories. Products that were purchased on a "No Return Basis" are not included in this guarantee.

Because you have not selected a specific enquiry type, kindly note that a response may be delayed while your request is directed to the right person/team.