New Resolving Conflict Test

1

Agent Name* This field is required.

First Name

Last Name

2

Email* This field is required.

example@example.com

3

Leadership is influencing people by providing purpose, direction, and motivation, while operating to accomplish the mission and improving the organization.* This field is required.

TRUEFALSE

4

As Professional Security Officers, we should always give respect and be respectful by being polite, firm, fair, and consistent in how we treat our clients.* This field is required.

TRUEFALSE

5

The IMPACT principles are a model for dealing with difficult people, managing conflict, and solving problems.* This field is required.

TRUEFALSE

6

The "I" in IMPACT stands for "identify and manage emotions".* This field is required.

TRUEFALSE

7

The "M" in IMPACT stands for master the art* This field is required.

TRUEFALSE

8

The "P" in IMPACT stands for promote negative behavior.* This field is required.

TRUEFALSE

9

The "A" in IMPACT stands for "achieve rapport".* This field is required.

TRUEFALSE

10

The "C" in IMPACT stands for "control your response".* This field is required.

TRUEFALSE

11

The "T" in IMPACT stands for "take perspective".* This field is required.

TRUEFALSE

12

The CPR of Effective Citizen Contact include being courteous, professional, and respectful when dealing with the public.* This field is required.

TRUEFALSE

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