PCA Policy Test

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Please fill out your name, email and phone number before starting your Best Care Policy and Procedure training and examination. Thank you!

There will be 34 single choice questions.
Name *

First Name Last Name
Email *
example@example.com
Phone Number *
Please enter a valid phone number.

When can a caregiver start working for Best Care? *

Whenever they want. If the client asks them to start. After they have cleared their background study. Only after they have received a start work letter from the office.
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When does a caregiver receive orientation? *

Before they start working. No orientation is required. Within first 14 days of starting work.
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How many hours can a caregiver work with a particular client? *

As much as they want. As many hours as the client needs. The hours they are approved for as stated in their start work letter.
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Can caregivers work overtime? *

No. Yes if there is an unexpected absence. Yes, but only if approved by the office and the worker had signed an overtime agreement.
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What activities should caregivers record on their timesheet? *

All the services the client is approved for. Only the activities approved in the assessment and care plan that are actually done that day. Whatever the client asks me to do.
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What hours should I put on my timesheets? *

All the hours the client is approved for. Only the hours I am working with the client when the client is present.
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What happens if the client runs out of hours? *

I can continue to work? The county will provide more hours. I will have to stop working and the client will not be able to receive services until a new service authorization is receive or a new authorization period begins.
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Can two caregivers work at the same time? *

No. Yes if the client says they are more comfortable with two people working. Yes, but only if approved in the service authorization and assessment and only for special procedures.
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What is shared care? *

Shared care is when two worked share the role of caring for a client. Shared care is when one worker provided care to 2 or 3 people at the same time in the same setting.
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Who can work shared care? *

Anyone who needs it. Only when shared shared is authorized in the assessment, authorized on the service agreement, and the client or responsible party has signed a shared care agreement.
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Who is supposed to sign timesheets? *

The worker or the client. Only the worker. Only the client or responsible party and the worker may sign timesheets.
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Can I sign for my client? *

Yes if they ask me to. Yes if they are not available to sign. No, the client or responsible party must sign the timesheet themselves.
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How many hours can a PCA work for all employers in Minnesota? *

As many as they want. As much as their clients need them to. 310 hours per month.
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When are timesheets due at Best Care? *

Whenever the client signs the timesheet. Every two weeks on Thursday. Every week on Thursday.
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What happens if timesheets are not submitted in time? *

The office will process timesheets when they are received and I will still get paid. The timesheets will be processed for the next pay period.
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Who can submit timesheets? *

The worker can submit. The client can submit. Either the worker or the client.
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How can timesheets be submitted? *

Best care timesheet app. Faxed. Dropped off. Email a scanned copy. All of the above.
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What if timesheets are turned in too early? *

Better early than late. It’s ok to turn in a timesheet The timesheet will be marked as a error and not processed.
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What if I make an error on my timesheet? *

The timesheet will be marked as an error and not processed. The timesheet will still be processed and the caregiver will be contacted. The timesheet will be processed if there is a minor error.
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Can a caregiver drive with a client? *

Yes, but only if it is shop for groceries or to go to a doctors appointment. Sure a caregiver can drive a client anywhere they need to go. A PCA may not submit timesheets for the time they spend driving a client, only for accompanying if the client is driving or while taking public transportation. Driving clients is also against company policy as it creates a liability issue.
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What if a client or caregiver moves or changes their phone number? *

You only need to update your number if you are working. If you have direct deposit or use email it dosen’t matter. Let the office know right away.
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What if the needs of the person I am working with change? *

The caregiver should do what they can to provide additional assistance. The caregiver should only provide services as authorized in the assessment and/or care plan. The caregiver should notify the qualified professional so the person can have an early reassessment.
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What if I can’t work my shift? *

I should call the office. I should call the person who I am working with. I should call the qualified professional.
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What are qualified professional visits? *

Visits the county makes to approve services. Visits the agency makes to see how services are going.
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Who must be present at the Qualified Professional visit? *

Just the person who receives services and the agency qualified professional. The person who receives services, the caregiver and the agency qualified professional. Only those who are available to attend.
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What holidays are paid at 1 and ½ time if I work them? *

We don't get holiday pay The 10 Federal Holidays Holidays as specified in SEIU contract (Labor Day, Thanksgiving, New Year's Day, Dr Martin Luther King Jr. Day, Memorial Day, and 2 Floating Holidays)
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When and how do I request my two floating holidays? *

I should call the office. I should call the person who I am working with. I should call the qualified professional. I should make a request using the Floating Holiday request form on our company website at least two weeks in advance.
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When will I receive my first direct deposit? *

My first check will be direct deposited. The second check will be direct deposited. My pay will be direct deposited after I have submitted a direct deposit form and my account has been verified.
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How do I request PTO? *

I should call the office and ask. I should make a PTO request on the company website. I should tell the person who I am working with.
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How can an employee request employment verification? *

Call the office? Call the payroll department? Make a request on the employee resources page of the agency website.
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What is a PCA Assessment? *

A visit the agency makes to see how services are going. A visit the county makes annually to approve services.
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Who should be present at the PCA Assessment? *

Just the caregiver. The agency qualified professional. The recipient and/or responsible party.
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What if my client does not complete the PCA Assessment? *

My clients hours will remain the same. My clients hours will be reduced. My client will not be approved for services and I will have to stop working until the reassessment has been completed.
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What if my client goes into the hospital? *

I can continue to work around the house until they are released. I can work with the client in the hospital. I must stop working and can only resume working after my client has been discharged from the hospital.
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Thank you! Please press Submit and we'll email you your Training Certificate
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