If you’re away
Just tell us in plenty of time. Like most appointment-based businesses we’d like to have 24 hours notice so that we can fill your slot. If you cancel with less than 24 hours notice then we send you a bill for $25.00 for an appointment you didn’t attend. Which we don’t like and we know you’ll hate, so let’s all try to avoid that happening.
You’ll get several appointment reminders so hopefully you’ll never have to cancel late.
If we’re away
We’ll keep you posted. And give you plenty of notice (at least as much notice as we expect you to give us, but most likely more).
If we’re away unexpectedly in the middle of your service period then we’ll extend your training period.
5. DON’T SAY IT’S OVER
Sometimes we’re going to say this isn’t working. Here are the reasons why we might do that:
a. If your dog is showing aggression to another person or a dog, causing the treatment to be compromised.
b. If you don’t stick to what we’ve agreed in this contract.
And you have the right to cancel too at any time. We really hope you don’t because we want to help your dog get better. But you are free to do so, though there are no refunds of fees paid. Even if this contact is cancelled some things will still apply like confidentiality.
6. EQUIPMENT
To make this whole thing work you’ll need to have the right equipment to view the dog remotely. We don’t provide equipment but we can answer questions.
TERMS OF AGREEMENT
CONFIDENTIALITY
Trainer may require information regarding Client’s home and home environment, including but not limited to access to webcams or other cameras, video, passwords, or other security information. Cameras will only be accessed during scheduled and/or agreed upon times and unless otherwise agreed to in advance and in writing by the Client, Trainer will not, except as required by law or court order, use the Client’s personal information for any purpose whatsoever other than the performance of the services or disclose Client’s personal information to any third party.
INDEMNIFICATION
Client will indemnify and hold Trainer its employee(s), or agent(s) harmless from any and all claims, liability, damage, loss, or expenses arising out of any injury to any person or to any person’s property by Client’s dog while the dog is under Trainer’s care and/or under Client’s own care as a result of following training instructions. Trainer has advised Client of and Client understands the inherent risks in owning a dog, including but not limited to the risk of damage to personal property, self-injurious behavior and conduct which could result in complaints from others.
PROPRIETARY INFORMATION
All materials shared with the Client, including but not limited to videos, emails, spreadsheets, and graphics are proprietary, created for the specific individual use of the Client, and cannot be shared with others without prior written consent of Trainer.
USE OF RECORDED TRAINING SESSIONS
Trainer reserves the right to record online separation anxiety sessions, which Trainer may use for educational purposes to assist in separation anxiety training only.
DISPUTE RESOLUTION
You hereby expressly waive any and all claims you may have, now or in the future, arising out of or relating to this Service, the Trainer, any and all contracts you enter into with the Trainer, and any and all of the Trainer’s products and services. To the extent that you attempt to assert any such claim, you hereby expressly agree to present such claim only in the state or federal courts that are geographically nearest to Watertown, WI.
GENERAL
This Agreement constitutes the entire agreement of the Parties on the subject hereof and supersedes all prior understandings and instruments on such subject. This Agreement may not be modified other than by a written instrument executed by duly authorized representatives of the Parties.
No waiver of any provision of this Agreement shall constitute a waiver of any other provision(s) or of the same provision on another occasion. Failure of either Party to enforce any provision of this Agreement shall not constitute a waiver of such provision or any other provision(s) of this Agreement.
The Trainer’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of the Trainer’s right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the service provided or information provided to or gathered by the Trainer with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the
CLIENT HAS BEEN ADVISED AND UNDERSTANDS THAT THE ELIMINATION OR MODIFICATION OF BEHAVIORS IS NOT GUARANTEED. THE ONLY GUARANTEE THAT HAS BEEN OFFERED IS THAT TRAINER WILL DO HIS/HER ABSOLUTE BEST TO HELP SUPPORT THE CLIENT. CLIENT ACKNOWLEDGES THAT DOG TRAINING WILL NOT PROVIDE EXACT RESULTS AND THAT FAILURE TO FOLLOW THE PROFESSIONAL ADVICE GIVEN TO THEM BY TRAINER MAY RESULT IN AN ESCALATION OF BEHAVIOR AND TRAINING ISSUES. ADDITIONALLY, THE CLIENT IS FULLY AWARE THAT THE TRAINER IS NOT A VETERINARIAN OR MEDICAL PROFESSIONAL AND DOES NOT DIAGNOSE OR TREAT MEDICAL CONDITIONS, DOES NOT RECOMMEND TREATMENTS, MEDICATIONS, OR NUTRITION.