Returns
Returns must be made in writing directly to hello@kriva.co within 7 days of delivery. Please provide: date, invoice number, and reasons. No returns are acceptable without Kriva prior approval and delivery instructions for transport. Shipping will be charged.
For any goods returned as ‘unsuitable’ there is a re-stocking charge of 15% plus shipping chargeable to customer
Please email us with details of the product prior to returning it.
Payments
Kriva accepts credit card (MasterCard, Visa).
If paying with check or cash please use our other form.
Shipping
Shipping is not included in the cost of goods. A flat fee of $15.00 is charged per an order. If shipping charge is more a member of our team will call you to reconcile the account.
Damages and Defects
Please inspect all shipments immediately upon arrival. Please contact Kriva at Hello@kriva.co within 7 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.