Rowe & Co Photography's Terms & Conditions for Clients
  • Terms & Conditions for clients

    Below is the terms and conditions of your session.

  • Do you prefer to be communicated with on email or Messenger?*
  • Wahoo, you’re booking a professional photography session with Rowe & Co Photography!

    This means we should have arranged a date and location for your shoot, and once you have signed this agreement, we will send you an email invoice for the deposit (please check your junk folder as occasionally it goes in there). Please note the unique invoice code which you need to reference when you pay.

    For sessions under $100, a $25 non refundable deposit is included in the total cost, and is to be paid at time of booking. The remainder can be paid two weeks in advance of your shoot. 

    For sessions over $100, a $50 non refundable deposit is included in the total cost which is to be paid at the time of booking. The remainder can be paid in installments or to be paid in full two weeks in advance of your session. 

    If you would like to pay the full package amount at the time of booking you will receive a 10% off No Sweat Discount off any session, including sales. Please let us know at time of signing this form so we can create your invoice accordingly. Other ongoing offers such as our Maternity Deal, Return Client Discount, Refer a Friend voucher, prize vouchers, mini sessions or sales sessions cannot be used in conjunction with each other. Only the No Sweat Discount can be used with another discount.

    Once the deposit is paid and this document signed your booking is confirmed. No booking is held without those two things, and we are happy to discuss any points in this you may have concerns about before signing or making payment.

    We will then send you the package invoice, minus the deposit which can be paid in instalments but has to be paid in full two weeks before your shoot or a $25 late penalty fee will apply. 

    All our packages include a set amount of edited digital photos included - no hidden costs. You choose your photos from a selection of unedited, watermarked images yourself.

    If there is more photos you would like to purchase than what is allocated in your package you will be able to add on additional photos for $10 each or $99 for the whole lot.

    Once your selections, and any additional payments have been made, we will edit the photos so things like rashes, runny nose, shadows and lighting will be improved, and we will remove the watermark before you can download them. As an added bonus Alex will choose some photos from your selections to create into black and white photos at no additional cost!

    Please note our style is bright with limited editing to the person but emphasising things like the environment. We do a mix of posed and candid shots so you get the best of both worlds. Alex hand edits every picture that is selected and to adjust to a different style causes extra work for us and puts our brand at risk of looking inconsistent and a misrepresentation of what we do. If you want a specific style/look that isn't what we create it's best to keep looking for another photographer.

    Special requests for things to be removed like black eyes, tattoos, plasters, lipstick, hair ties is outside of our normal editing style and will take a lot longer to edit so will incur a fee. 

    Mini sessions are for a set date and location, shorter in length and less photos included in the package. The deposit is non-refundable. If you cannot make your mini session and let us know at least two weeks in advance we will refund the package amount. Less than one weeks' notice no refund will be given. 

    Sessions that are outside 30 minutes travel, one way for us from Lower Hutt, will incur a time and petrol fee. 

    Competition winners are to complete booking ie signing this document and paying deposit within one week of winning otherwise the prize will be forfeited and redrawn. 

    Our current working times are 9am - 2.30pm weekends and the occasional Wednesday morning when booked in advance. These timings work with our family's timetable at the moment.

    We no longer offer event, in-home backdrop, sunrise or sunset sessions. 

    Be on time, even better be early! We often have multiple sessions back to back so may not have time available to run over your allocated session. For most sessions, it’s best to arrive at least 5 minutes early, ie if you are 20 minutes late for your 30 minute session, the photographer is only obligated to stay for the remaining 10 minutes. We set an alarm for every session so you get the correct amount of time.

    If you want to go over the session time (this may not be possible if there's another shoot behind you) it will cost you $25 per 15 minutes which must be paid before we send you the photos. If you miss the entire session you will need to pay the session fee minus the deposit again. 

    All non-mini clients can have one reschedule due to illness, work, misc... The reschedule will happen at the next convenient time for both parties. Please notify us as soon as you become aware that the session may not be able to go ahead as planned. 

    Unforunately our indoor greenhouse location we used in the case of wet weather is being renovated and is unusable from January 2026 to May 2027. So we will reschedule the shoot to the next best available time for all parties. 

    If the session is rescheduled by the client more than once, the session is cancelled and payment forfeited. If the client has changed their mind about the session the payment is forfeited.

    If the session is forfeited by us, a full refund will be given. 

    The client is responsible for the cost of items purchased for shoot if it does not go ahead. 

    If any of our property is damaged during the session by the client/clients family, the client is liable for damages.

    For more information about the way and why we do things the way we do check out our FAQs. Read our tips for your professional photo shoot here.

  • Please note:

    • We set an alarm for every session so you get the correct amount of time (so try to arrive on time, and ready!), if you want to go over the alloted time (this may not be possible if there's another shoot behind you) it will cost you $25 per 15 minutes which must be paid before we send you the photos. 
    • Rowe & Co Photography own the rights to photos taken in the session and may be used in future marketing for Rowe & Co Photography exclusively.
    • Client will not alter the photos beyond the final edits Rowe & Co Photography send to you.
    • All sessions must be paid in full two weeks before the shoot, unless agreed in advance otherwise a $25 penalty fee will apply.
    • No booking held without T&Cs signed and deposit paid, unless agreed to prior
    • We no longer post sneak peeks in our Facebook stories due to it being time consuming and often those photos do not end up in your selection gallery 
    • Do not use your own phone camera or camera during the shoot. It is very distracting for us, as well as the person having their photo taken. Children will often look towards the person they know more so than us making it hard for us to get the picture. If anyone in your group does this our photographer will stop shooting until the person stops and puts it away. 
  • What happens next:

    1. We have your fun photography session! 
    2. We sort the photos in a three step process removing blurry, similar or bad photos and send you a email for you to view the unedited, watermarked gallery and make your selections. Every package has a set amount of photos, if you would like more than what is allocated that it is $10 each or $99 for the whole gallery. 
    3. Once you have made your selections we will then edit your photos which can take up to two weeks
    4. We post a selection of our favourite photos (from your selections) on our Facebook page. We do not tag or name any clients. Please feel free to like, share, comment etc (if you do not wish for your photos to be shared please tell Rowe & Co Photography at time of booking and a fee may be applied or booking may not go ahead). 
    5. We email you a link to view and download your photos you get a week to download these. The photos are quite large files due to being high resolution so we do recommend downloading on a PC or laptop. You do not need to download an app to retrieve the folder
    6. We ask you to post a review on our Facebook or Google Business page of your experience with us. If you had a negative experience or don’t like your photos please let us know in private messenger so we can work on a solution together, rather than tarnish the reputation of our small business.
    7. Tell your friends, and family and keep an eye on our page for future opportunities to work together.
  • Please let us know if you have any questions or concerns and we will happily work to resolve the issue for you. We look forward to meeting and working with you at your session. 

    If our FAQs, tips or anything else please check out our website here. 

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