I (your name) understand that Dr. Shabnam Pourhassani, L.Ac. QME, DACM is an out of network insurance provider, who does not provide super bills. Consultations are provided virtually. Payment is collected for appointments in advance, if appointment is cancelled less than 24 hours the payment is none refundable and none transferable blank (initial). Patients who are late to their appointment will not be seen and will not receive a refund. You can call the day of to attempt to schedule an appointment instead of making an appointment.