Request / Callback V2

How can we help you?* This field is required.

Request Product Information

Request Quote

Request Technical Support

RMA

Choose your technical support* This field is required.

Need quality related documents

I have a Swissbit security product, e.g. iShield Key, PS-series, PU-series, TSE

Want to know more about the expected lifetime

Need support to find the right product

Technical question or problem

Requested RMA Service* This field is required.

Failure Analysis

Replacement

FW Update (Rework)

My technical question or problem is...* This field is required.

related to a specific Swissbit product.

related to a specific Swissbit product series.

other.

Where did you purchase the product?* This field is required.

Directly from Swissbit

Indirectly via a distributor

When did you purchase the product?* This field is required.

Date

Purchased from* This field is required.Please specify the complete address of the supplier

Preferred logistics partner* This field is required.In case of rejected parts (returns) please specify the preferred logistics partner and account number

Please go here for quality related documents. Otherwise, go to “Next” and let us know, what other quality related documents you need.

Where does the problem occur?

Field

Design-In

Qualification

Evaluation

Please choose your region

Europe (EMEA)

Americas

Japan

Asia Pacific

Please choose your Swissbit part1st Dropdown: Interface, 2nd Dropdown: Formfactor, 3rd Dropdown: Flash Product Series

Please type your Swissbit part

Additional product information on Swissbit partWhere can I find this information?

Part Number

Lot Number

Manufacturing Date

Number of Affected Parts

Total Parts

Use case

Automotive

Desktop PC

Embedded Computing

Industrial Automation

Medical

Net/ Com

Server

Aerospace

Other

System related information

Processor Architecture

Chipset

BIOS

Operating system

Linux Kernel (Unknown Version)

Linux Kernel 2.4

Linux Kernel 2.6

Linux Kernel 3.x

Linux Kernel 4.x

QNX

RTOS

VxWorks

Windows 7

Windows 8

Windows 10

Windows CE 5.X

Windows Embedded 7

Windows Embedded CE 6.0

Windows Embedded CE 7.0

Windows Embedded Industry

Windows RT

Windows XP

Windows XP Embedded

Other

Detailed Problem Description* This field is required.what were the steps executed before the error occurred? please provide images, if possible

Field failure?* This field is required.

YESNO

Days/Hours/Km (life span)* This field is required.

Was it a final (outgoing) test failure?* This field is required.

YESNO

Was it a design or qualification failure?* This field is required.

YESNO

Please describe the test conditions* This field is required.

Please describe when it failed* This field is required.

Failure logs of host available?* This field is required.

YESNO

Please provide your failure logs(optional)

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

When does the failure mode occur?* This field is required.

During normal operation

During on/off

Other

Please provide some application details

Which system architecture (e.g. Intel, ARM, other) is used?

What OS is running on the host? (Linux or Windows, 32bit/64bit, Android?, OS Version etc.)

Which function has the memory solution? E.g. boot device, logging device etc.

Drive reads / writes per day

Ambient temperature of operation

Type of report needed?* This field is required.

4D Report

8D Report

None

Message* This field is required.

How can we get in touch?

Salutation

Company

First Name

Last Name

Phone

State

Country

Please use your business email address

For security and support reasons, we can only process requests sent from a verified business email address. Please update your email to a company domain (for example, name@company.com) and submit the form again.

Please note* This field is required.