POLICIES & AGREEMENTS
Please review before submitting your form
COLOR CARE & MAINTENANCE — I agree to follow Kylene’s recommended at-home care guidelines to maintain the health of my hair and the longevity of my color. I understand that failure to follow these may affect results, and Kylene is not responsible for fading, damage, or lack of longevity resulting from improper care.
CANCELLATION POLICY — Your appointment is reserved especially for you. Reschedules must be made at least 24 hours in advance. Late cancellations incur a 50% fee, and no-shows are charged 100% of the scheduled service.
RESCHEDULING POLICY — If you need to reschedule outside the 24-hour cancellation window, I’m happy to accommodate. However, if a single appointment is rescheduled more than three times, a $100 non-refundable deposit will be required to rebook.
LATE POLICY — Arriving more than 15 minutes late may result in rescheduling and a 50% charge of the scheduled service.
COLOR PRICING & ADJUSTMENTS — Color services are customized based on your hair’s starting point, length, density, and desired result. Pricing may vary depending on time, technique, and product needed.
If you have any concerns with your color, please contact me within 7 days of your appointment. Approved adjustments will be scheduled based on availability. Refunds are not available.