POLICIES & AGREEMENTS
Please review before submitting your form
NEW CLIENT POLICY — I agree to follow Kylene’s recommended at-home care guidelines to maintain the health of my hair and the longevity of my color. I understand that failure to follow these may affect results, and Kylene is not responsible for fading, damage, or lack of longevity resulting from improper care.
CANCELLATION POLICY — Your appointment is reserved especially for you. Reschedules must be made at least 24 hours in advance. Late cancellations incur a 50% fee, and no-shows are charged 100% of the scheduled service.
RESCHEDULING POLICY — If you need to reschedule outside the 24-hour cancellation window, I’m happy to accommodate. However, if a single appointment is rescheduled more than three times, a $100 non-refundable deposit will be required to rebook.
LATE POLICY — Arriving more than 15 minutes late may result in rescheduling and a 50% charge of the scheduled service.
COLOR PRICING & ADJUSTMENTS — All color services are fully customized based on your hair’s starting point, length, and desired outcome. Most services range from $200–$400+, depending on time, technique, and product used. A personalized quote will be provided before your appointment.
If you’re unhappy with your color, adjustments are available within 1 week of your original appointment. Because all services are customized, refunds are not available. After 1 week, adjustments are considered a new color service.