DeskMakers Punch Request Form

If you get stuck, call your DM account manager at 323-264-2260, or email us at punch@deskmakers.net.

Dealer Name*

City and State*

Your Name*

Your Email*

Your Phone #*

PO #, Acknowledgement #, or Packing Slip #*

A short summary of the problem is (choose all that apply):*

Product DamagedItems incorrect (wrong finish, wrong size, wrong item)Quality issues (fit, workmanship, etc.)Items missing from POHaving trouble assembling items -- not sure of cause

If claiming damages or quality issues, you MUST provide photos taken shortly after receipt.

If the items were packaged, you must provide photos of the entire pallet and crate that shows the damage.

TAKE AT LEAST 3 PHOTOS PER ITEM:

A wide-angle shot that shows the entire unit
A shot from about 36" away showing the damaged spot(s)
A closeup from about 12" away from the damaged spot(s).

Attach photos when submitting this form below.

Please tell us more about the damaged product (choose all that apply):

Damages were noted on carrier paperwork upon receiptDamages were NOT noted on carrier paperwork and were only discovered after handling by receiving warehouse or installersWe have photos of the damages taken on receiptWe have photos of the damages taken after the items were received and handled

Most or all of the furniture on this PO was:*

Will-Called from DeskMakers in CommerceWill-Called from DeskMakers in DallasDelivered/Shipped to Us

DM product needing service, repair, or replacement is currently:*

In dealer-managed warehouseIn a 3rd-party warehouse or installer warehouseAt an end-user site waiting to be installedAt an end-user site already installed

I/we are requesting: (choose all that apply)

To return item(s) to DM factory and will-call replacements at same timeTo return item(s) to DM factory for repair and will-call when repairs completedDM to replace or repair item(s) at end-user siteDM to ship replacement items or missing parts to installer warehouseDM to ship replacement items or missing parts to end-userA discount or credit we can pass on to end-user to "compensate them" for problems and encourage them to keep furniture as-isOther

I am attaching these photos and documents (acknowledgement, PO, freight documents, etc.):

Click to Choose Files

Please add additional information to help us with your request:

Dealer Punch Request Form