Please CALL us upon your arrival at MVER.
We recognize that this is a stressful time for you and your family and understand that the human-animal bond is priceless.
Like most veterinary practices across the country, MVER is caring for a significantly greater number of patients since 2020. In order to provide prompt, efficient care to our patients and clients, MVER is currently operating on a hybrid exam room/curbside model. Currently our facility does not offer enough space to invite every single client and patient into the building for the duration of your visit. Our exam rooms are reserved initially for clients and patients with the most serious, potentially life-threatening conditions, and for those families making end-of-life decisions. Then, if space allows, those clients and patients with less urgent conditions may be invited in. Stable patients may remain entirely curbside. We appreciate your patience and understanding in this process.
Patients are triaged upon arrival and those who are critical or emergent will always be our priority (see TRIAGE chart below). We assure you that while your pet is inside our hospital, they are within the eyesight of our highly trained team who have your pet’s best interest at heart. Here at MVER, we are committed to providing the highest quality medicine and will continue to adapt to the ever-changing needs of our patients in every way possible. For us to properly focus on the needs of the most critical patients, non-emergent cases will experience longer wait times. Understand that we provide emergent care. We do not provide preventative care or manage chronic issues.
Thank you for waiting and respecting the families of patients, and the patients themselves, whose lives are on the line, where seconds can count.
ZERO TOLERANCE POLICY
Our entire staff treats every patient and client with the respect and humanity that is deserved. No one has the right to verbally abuse, raise their voice, or get physical in any capacity with our staff members. It is your responsibility to control your actions and emotions. All staff supervisors have been granted the right to ask you, your family or members of your party, and your pet to leave immediately without the opportunity to return to seek out services from this company above and beyond immediate triage for critical situations. This action will be taken if any staff member has been verbally or physically assaulted or has been treated inappropriately such that they are made to feel unsafe, devalued, disrespected, or publicly humiliated by you or a member of your party. If such action is taken, treatment if any has been performed, will be immediately discontinued. Within five business days of the action taken, a letter will be mailed from this office to the residence listed, with a formal termination of a relationship with this facility for any services above and beyond immediate triage for critical situations.
Your signature below acknowledges that all services, including life-saving services, will not be rendered without an agreement to the Practice Policy:
I acknowledge that MVER has a ZERO TOLERANCE POLICY for the abuse of their staff. Verbal or physical abuse or any behavior deemed by the MVER team as inappropriate toward the staff will result in the formal termination of a relationship with this facility and any personnel who have privileges to practice or are currently or formally employed within. I recognize that I have received notice as to what the consequences of my actions are in this physical form. I acknowledge that the decision for termination is the sole discretion of the MVER team and supervisor on duty and will not be overturned by management except in cases of gross misconduct by an employee.