Full-Service Order Form

Please submit this form the same day that you submit your files to the lab. This form provides the details that we will use to create your order. A completed form is required PER EVENT.

When submitting files, please remember to include all of the following items:

Images
PDF of all Runsheets or data file
Logos (if applicable)

Package List
Reorder Forms (if applicable)

Please contact the Full-Service Department with any questions at fullservice@richmondprolab.com or 1-800-262-0515 ext. 222

ACCOUNT INFORMATION

ORDER INFORMATION

Full-Service catalog in ROESFLOW ImageMatch Export

If your files exceed 50MB, please use our Hightail Dropbox: https://spaces.hightail.com/uplink/RichmondProLab

Data Merge, submitting completed dataData Entry, submitting order forms

Submit this form online and then mail a CD/DVD of your files (and forms if applicable) to:

Full-Service

Richmond Professional Lab

213 West Broad Street

Richmond, VA 23220

*Additional service fees apply to orders submitted by mail and orders containing forms that are not already scanned as PDF files.

**Mailed orders will be put into production the day following their arrival.

*All images must be consistently cropped at the same aspect ratio (5x7 or 8x10).

This order contains green screen files which need to be extracted from the backdropI am providing green screen images which are already extracted and applied to the final backgroundOrder does not require green screen services

Additional fees apply. Charges are based off of the level of service required. Level 1 pricing starts at $0.35 per image. The lab will contact you if your images require a higher level of service. If this is your first time submitting green screen images, a green screen evaluation test should also be submitted through the Green Screen catalog in ROES.

View our Green Screen options here.

OPTIONAL SERVICE

This is the first shootThis is a make-up/retake day shoot - I want to use the template/text preferences notated on original form

Click here to view our school template samples.

Richmond Professional Lab will choose an appropriate template set to use for you images. By selecting this option, we cannot ensure your satisfaction with our choice. If you would like reprints due to your dissatisfaction with our selection, you will be charged for the cost of the product. Please make sure you thoroughly review our template selection before choosing this option.

TEMPLATE & PACKAGE INFO

Click here to view our sport template samples.

Click here to view the Fusion Collection options.

Click here to view the Shattered Collection options.

Click here to view the Metro Collection options.

Click here to view the Vintage Collection options.

Sport Emblems will only be used on Memory Mates or Trading Cards. If you will not be ordering either of these templates, please adjust your selection above.

Click here to view the Voltage Collection options.

*Every Coach gets this package.

*Every child gets this package.

*This option may add to the turnaround time for your order.

TEXT & FONT INFO

*Text will appear EXACTLY how it is written here.

YesNo, I would like to list custom text

If text samples have not previously been established with the lab, the lab will generate samples for approval and additional time will be added to your order.

TEXT & FONT INFO

*Text will appear EXACTLY how it is written here.

YesNo, I would like to list custom text

If text samples have not previously been established with the lab, the lab will generate samples for approval and additional time will be added to your order.

List any additional products you would like special text on:

*An additional custom design fee will be added.

Next up: Logo Information

LOGO INFORMATION

*Please make sure the formatted PNG files are in RGB color space and attached to your order.

Next up: Final Details

ORDER TURNAROUND TIME

The standard order turnaround time for Full-Service orders is a minimum of 5 business days. Turnaround time may be extended based on additional services that are required to complete the order (green screen extraction, retouching, template or background installation, image or data manipulation). Turnaround cannot begin until ALL pertinent information and images have been received. Turnaround time does not include shipping.

Standard Turnaround TimeRequest a Rush (Additional Fee Applies)

*Fall 2022 Lab Turnaround Times: October 5 – December 11: +10 Days

Please note: The +10 days is in addtional to the standard Full-Service turnaround time. Most orders will not require the entire +7 day extension however customers should prepare for that possiblity. Also, we will likely NOT be able to accomodate rush requests made during this time.

Rush Services cannot always be accommodated and must be approved by the Full-Service Department. You will be notified if we are unable to rush your order. Please contact the Full-Service Department if you are requesting to receive your order in less than 2 business days.

The rush fee is 10% of the order total per day being rushed, with a minimum of $10/day. Shipping costs are not included in the calculation of the rush fees. By selecting this option, you authorize the lab to add the rush service fees to your order and/or to adjust the shipping method so that the order arrives by your need by date.

PACKAGING & SHIPPING INFORMATION

Paper EnvelopesPack in Stack

Browse Files

You have submitted your files via ROES, all Shipping options should already be set. Please contact Full-Service if there is any confusion.

Click here to view more information about shipping methods.

SPECIAL INSTRUCTIONS

If you have any questions or concerns, please contact fullservice@richmondprolab.com or 1-800-262-0515 ext. 222

THANK YOU

After submitting this request, you should receive a confirmation email with more information.