Regular office hours are Monday – Thursday 8:00 a.m. to 4:30 p.m. and Friday 8:00 a.m. – 12:00 p.m. Appointments outside these hours may be made at the provider's discretion. Clients are seen by appointment only and walk-ins are not accepted. Your provider may be able to accommodate a same-day appointment request by calling our office during regular office hours if their schedule allows. If you need to be seen in an emergency, it is recommended that you go to your nearest emergency room or call 911 and then inform your provider of the emergency.
MISSED APPOINTMENTS AND CANCELLATIONS
Unlike many professional practices which allow “overbooking”, brief visits, and crowded waiting rooms, when you schedule an appointment, that time is set aside specifically for you. If you must cancel an appointment, you agree to do so 24 hours in advance and the office will attempt to reschedule for a time convenient to you. If your appointment is set for 4:15 on Thursday, your cancellation must be communicated to the provider no later than 4:15 on the proceeding Wednesday to avoid being charged for the cancellation. Cancellations for appointments on Mondays must be communicated by the time of the scheduled appointment on the previous Friday.
If you miss two (2) or more scheduled appointments without giving proper notification of cancellation, you may be discharged from the practice.
It is important that you arrive on time, preferably 5 minutes early, for your scheduled appointment so adequate time is available to manage your care. Because most appointments are scheduled at 30-60-minute intervals, if you are more than 10 minutes late for your appointment, there is no guarantee that you will be seen, and you may be required to reschedule. If you arrive late and can still be seen, you may have to wait, to not inconvenience other patients.
On rare occasions, your provider may need to cancel and reschedule your appointment. In this case, your provider will provide you with a new appointment and will ensure that you have enough medication to last until you can be seen again. It is important that if your contact information changes, you inform our office so we may reach you in these circumstances.
INCLEMENT WEATHER POLICY
If weather is inclement, and your provider is able to make it to the You In Mind Behavioral Health office, you will be given the opportunity to have your scheduled visit via telehealth. It is the responsibility of the patient to call the office to request their appointment be changed from an in-person visit, to a telehealth visit. This will not be considered a missed appointment as long as telehealth arrangements are made at least one hour prior to the scheduled visit.
If weather is inclement, and your provider is unable to make it to the You In Mind Behavioral Health office, you will be rescheduled with no cancellation fee and it will not be considered a missed appointment. It is the practice of this office that if Norfolk Public Schools and other local businesses are closed, You In Mind Behavioral Health office will also be closed.
PHONE CALLS/EMAIL CONTACT
Your provider has scheduled appointments throughout the day and may not be able to answer your call at the time it is placed and consequently, you may need to leave a message. Please provide all pertinent information, including patient name, callers name, concern, and contact number(s) so that your provider can address your calls as efficiently as possible. Your provider or a representative from You In Mind Behavioral Health, LLC will contact you within 48 hours, during regular business hours. (See policies regarding emergency calls).
EMERGENCY, AFTER HOURS, WEEKEND, AND HOLIDAY CALLS
Do not contact your provider or the office of You In Mind Behavioral Health, LLC by email in the case of an emergency.
A provider is not on-call to address your emergent needs. Please go to the closest emergency room or call 911.
If you are prescribed medication, you will be provided with enough medication to cover you until your next scheduled appointment.
If a refill is required due to your failure to book a timely appointment or keep an appointment, you may be charged for this service. (See Fee Schedule)
Refills will only be approved for current clients who have scheduled follow-up appointments. Please allow the provider two business days to process your request.