Zinus 100-Day Free Trial Claim Form

Terms & Conditions

For any returning mattress, a RM200 Collection Fee per item payable to the Zinus Malaysia prior to collection (no receipt will be given)
One household or delivered address is only eligible to return one mattress
The collection address will have to be the same address we delivered previously
A minimum trial of 30 days is necessary to give yourself to accustom to the comfort feel of the new mattress
The refund amount will be generated back either via the original payment mode or other payment mode between 7 to 10 business days upon approval
The refund amount does not include any utilised vouchers, rebates, coins, etc. from the platform you purchased from. The refund amount will be your final payment amount only.
100-Days Free Trial will starts from the delivery date
Zinus Malaysia reserves the rights not to proceed with the return and refund, if the application for return is beyond the specified 100 days, or the mattress is not in good condition. We require any returned mattress to be in good condition – no drool, stains, bed bugs or mysterious smells. This is necessary to curb any form of improper usage or abuse
Not applicable to clearance models or otherwise indicated
For premises which are not on lift landing or lift is not working, there will be a charge of RM30 per mattress, for per staircase/storey/level down from your home to the ground level. Please note that this is also applicable to apartments or landed properties with internal staircases.

Order Number #*

Name*

First NameLast Name

Address*

Street Address

Street Address Line 2

Postal / Zip Code

Phone Number*

Area CodePhone Number

E-mail*

example@example.com

Mattress Model Name*

Mattress Size*

SingleSuper SingleQueenKing

Qty*

1

Purchase Date*

Date

Delivery Date*

Date

Claim/Request Date*

Date

Reason of activating 100-Day Free Trial*

Too firm for my liking*Too soft for my liking*Product is defective*Other

Reasons Remarks*

Mattress Condition*

There will be a collection fee of RM200.00 per item*

Agree

I have tried the mattress for at least 30 days*

AgreeOther

I declare that this is not a resale mattress and I have bought from Zinus authorised retailers or sellers*

AgreeOther

100-DAY FREE TRIAL CLAIM FORM