Arrival:

1. We will arrive approximately 1.5 - 3 hours prior to your start time for set up. If we have any issues locating your venue, we will text your phone number provided. Please ensure best contact is provided.

2. On our arrival we will need access to a kitchen or simialr. Must have running water and a power point. If these items are unavailable (ie park) please let us know.

3. Please let us know if there are any issues for entry access, or if there are any stairs. We supply a huge range of items and produce, we need our team fully equipped to accommodate any difficulties.

4. We appreciate you may have guests arriving earlier than the allocated time. Please note our set up will not be ready before the allocated time.  Please have any guests refrain from "exploring" the graze table or our reserved kitchen area or space. 

5. Once all is set up and we are done and you are happy with the display, we will then leave the graze table in your capable hands. ENJOY! 

 

Pack down & Retrun options:

1. FREE retrun to our drop off location Cotton Crescent, Redbank Plains. Retrun clean and undamaged within 3 days after your event. 

2. We send a team at an agreed time and date to pack down our gear and clear the space. This cost starts from $200. Price varys depending on time and day.

Let us know what works for you!

General:

We will arrive to the location of choice approximately 1 - 3 hours prior to the start time of your picnic. If there are any concrens we will text you immediately. Please ensure best contact is provided.

 

Arrival & Departure:

If the customer experiences delays for arrival, please contact Goodness Grazes immediately.

1. Ensure to arrive on time or shortly after the allocated start time. Please note your picnic will NOT be ready before your allocated time slot.

2. Longer durations can be negotiated, just speak to us on the day.

3. Your confirmation email will have a map for navigation from car park to picnic.

 

 Rain / Wet weather:

1. If wet weather is predicted, we will need to relocate to a sheltered location or hire a gazebo.

2. Please have a back up plan to accommodate. We can work with you to find a new shelterd location, however we can not guarantee availability.

3. Any public sheltered location that is "first in, first served",  we suggest that you have someone secure this for you as we arrive to the location about 1 - 1.5 hours prior to event starting. Popular shelter locations will be snapped up quickly on wet days.

4. Want to keep your preferred location? We suggest hiring a gazebo. We can organise this for you and have our supplier set this up. From simple standard gazebos  to a luxury Arabian Cabana . Additional hire cost applies. Luxury cabana hire from $800. Standard gazebo with sufficient walls from $100

5. We may be able to postpone your booking. Please reach out and we will try to accommodate if available. Special events ie; Valentines Day can not be postponed.

Hire period:

Weekend Hire Period is from Friday to Monday

Weekday Hire Period is from Tuesday to Thursday

 

Bond:

Bond charges will vary and start from $50.00

As our hire prices are below industry standards, we do require a higher bond charge. Bond charges are 100% refundable upon the sound return of the hire item/s.

 

Charges:

1. If hire items are returned late, client will be charged the current hire fee from their bond. 

Example: Item due Monday but returned Tuesday, client will be charge weekday hire 

 

2. Items returned damaged will incur a replacement fee and forfiet of part, or all of the bond payment

 Terms & Conditions apply to all events or orders booked through Goodness Grazes

 

 Refunds & Cancellations:

1. Your enquiry is booked with a 50% non-refundable deposit

2. A Refund, less your non-refundable deposit and any 3rd party fees (eg: permits, 3rd party policies)  may be issused if cancellation notice is 14 days BEFORE event /order date.  Forfeit of any funds after this time.

3. Postponement may be an option if date is avaible. Case by case agreement, please get in touch if you need to postpone immediately. 

4. If you opt to postpone your event /order, you will be ineligible for a refund.

 

Loss or damage of hired items:

All items supplied to the customer are property of Goodness Grazes or third party companies.

Damage to or loss of items within the period of hire, needs to be reported by the customer to Goodness Grazes immediately.

1. If the items are lost, the customer must pay to Goodness Grazes the current replacement cost of the items.

2. If the items are damaged, the customer must pay for all repairs or if not possible – replacement costs.

 

Security:

The customer is responsible for the supervision and security of Goodness Grazes items until the end of your booking.

In the event that items are stolen from location;

1. The customer agrees to cover the costs to replace items stolen under the supervision of the customer during the period of hire.