Fair Housing Quiz | Maintenance Team
Name
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First Name
Last Name
Email
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example@example.com
Property
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Please Select
Monarch 301
Progress 910
University Edge
Today's Date
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-
Month
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Day
Year
Date
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Fair Housing for Maintenance
John, a maintenance technician, reviews the list of work orders for the day. He chooses to knock out all the easy ones first, then circle back to the more difficult ones tomorrow. Is this a fair housing risk?
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Yes. John is NOT allowed to choose which work orders to complete first.
No. John is a nice guy and no one could accuse him of discrimination.
While completing a typical work order in apartment 305, a resident in a wheelchair asks you to lower the front door's peephole. What is the best response?
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Tell the resident you will order supplies and come back tomorrow to install it.
Ask the resident to submit a work order.
Tell the resident you can not perform any work related to reasonable modifications.
Ask the resident to contact the office with their request. Then let a manager know.
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Fair Housing for Maintenance
A resident submits a work order to change their air filter. In the notes, they explain that they have a breathing condition that they think is being exacerbated by a dirty filter. They request that it be changed today. What is the best response?
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Prioritize the work order. It's an emergency based on the resident's disability. Alert management.
Complete the work order in the order that it was submitted.
Cancel the work order and ask the resident to contact the office instead.
Request proof of the resident's disability before changing their air filter.
Shane, a resident, requested an assigned parking spot and was denied. His roommate, Jeff, was granted one due to a disability related need. Shane complains to you about this. What is the best response?
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Explain to Shane that Jeff has a disability related need and Shane does not.
Brush off the complaint politely. If Shane continues, ask that he bring his concerns to management.
Tell Shane that no one likes a whiner.
Hint that there is a reason why Jeff got one but don't disclose exactly why.
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Fair Housing for Maintenance
Why are side jobs and favors for residents a bad idea?
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Liability: You could hurt yourself, the resident and/or their personal property.
Discrimination: If help one resident and not another, you could be accused of discrimination.
Harassment/Trespassing: If you enter a resident's apartment after hours, they could claim that you did not have permission.
All of the above.
It's perfectly acceptable and encouraged for employees to socialize with current/future residents.
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True
False
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