CDBG Support Ticket Form

Category

User registration - I do not have an account and need assistance with set-up Can't log into system - system says I have "no active roles" (Existing User) Can't log into system - Exceeded login attempts and locked out. Help! (Existing Users) Accessing specific documents (Existing Users) Document functionality and navigation assistance (Existing Users) Data migration error

Please review the following resources:

TDA-GO Reference Materials (Main Resource Page)

How to Initiate a Grant Application in TDA-GO

How to Find a Grant Document in TDA-GO

How to add Users to a Grant Document

How to Submit an Application

How to Navigate the Blue Navigation Menu

How to View and Execute a Grant Agreement

Leadership transition - How to Update Mayor or Authorized Official (Prior to departure)

If questions/issues remain, please continue completion of this form.

Is your organization set up in TDA-GO?

Yes No Unsure

Organization already exists - Is your organization's Authorized Official (AO) able to login and create an account for you?

Yes No; AO is not able to login No; AO user is no longer with organization Unsure who is AO user within my organization

Organization does not exist - are you the person who will be authorized to execute contractual agreements?

Yes, I have been/will be authorized by our local governing body to execute grant documents and contractual agreements. No, but I am assisting the person who will be. (If selecting this option, complete the following fields with THEIR information and include your contact info in the text box at the bottom.

AO Unable to login - please have individual complete the following steps:

1. Navigate to https://tda-go.intelligrants.com/

2. Click on "Login Assistance" (below submit button).

3. Enter email address associated with the existing account and username. An email will be sent to you with a temporary password.

NOTE: Be sure to highlight ONLY the alpha-numerical characters of the password provided, do not copy the spaces at the end of the temp password or it will not work.

4. Navigate back to the login page and attempt to login with username and password. The system will prompt you to update your password immediately upon login.

If you have coordinated with your organization's AO and they are still unable to login, please complete the rest of the form fields below.

AO User is able to login

Please coodinate with your organization's Authorized Official to create your TDA-GO user account and assign appropriate role permissions.

AO Email Address *

example@example.com

Organization Name *

Ex. City of Bandera, Caldwell County

Organization Type *

Your Role / Title *

Mayor, City Secretary, third-party administrator

Name *

First Name Last Name

Email *

example@example.com

Phone Number *

Please enter a valid phone number.

Document Name(s) *

Ex. CDV21-0000, CPC22-0000-ENV-01, etc.

Provide detail of current issue(s) experienced / what you are attempting to accomplish: *

Agreement Number

Data migration issue