ClientSurvey

Client Satisfaction Survey

To better meet the needs of clients, we ask you to take a few minutes and complete this survey. Please submit your responses via our website or fax to 402-731-8653 by September 30, 2026.
Account Name:
Account Number:
Title of Person Completing Survey:
Other Title
Select from the responses to the following statements:

Turnaround Times:

Rows	Poor	Fair	Average	Good	Excellent	N/A
Clinical Specimens (Blood and Urine Samples)
Cytology Specimens (Pap Smears)
Histology Specimens (Tissue Samples)
STAT Specimens

Turnaround Time Comments:

Test Results:

Rows	Poor	Fair	Average	Good	Excellent	N/A
Notification of STAT Results
Notification of Critical Results
Results Allow for Proper Interpretation
Quality/Reliability of Test Results

Test Result Comments:

Courier Service:

Rows	Poor	Fair	Average	Good	Excellent	N/A
Professionalism of Drivers
Timeliness of Scheduled Pickups
Timeliness of STAT Pickups
Specimen Integrity Maintained During Transport

Courier Comments:

Customer Service:

Rows	Poor	Fair	Average	Good	Excellent	N/A
Calls are handled in a professional and pleasant manner
Calls Answered in a Timely Manner
Calls Directed to the Appropriate Department
Questions Answered Accurately/Timely
Availability of Technical Staff to Answer Questions
Availability of Pathologist Consultation
Resolution of Problems of Follow-Up Requests

Customer Service Comments:

Billing:

Rows	Poor	Fair	Average	Good	Excellent	N/A
Invoices Correct and Timely
Invoice Adjustment Requests Completed Correctly & Timely
Calls answered in a timely manner
Messages returned in a timely manner
Staff Knowledgeable and Helpful
Responsiveness to Your Needs/Requests

Billing Comments:

I.T.:

Rows	Poor	Fair	Average	Good	Excellent	N/A
Usefulness of Website
Content of Test Directory
Order/Result Interface
Copia Ordering

I.T. Comments:

Supplies:

Rows	Poor	Fair	Average	Good	Excellent	N/A
Usefulness of Website for Online Ordering
Supplies are received in a timely manner
Supply orders are filled accurately

Supply Comments:
Additional Info
How can we improve our services overall? (Please list in detal):
Should be Empty: