Emotional Intelligence Quiz by Mike and Susan Dawson

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1. You’re on an airplane that suddenly hits extremely bad turbulence and begins rocking from side to side. What do you do?* This field is required.
Continue to read your book or magazine, or watch the movie, trying to pay little attention to the turbulence.
Become vigilant for an emergency, carefully monitoring the cabin staff and reading the emergency instructions card.
A little of both A and B.
Not sure – you probably never noticed.
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2. You are in a meeting when a colleague takes credit for work that you have done. What do you do?* This field is required.
Immediately and publicly confront the colleague over the ownership of your work.
After the meeting, take the colleague aside and tell her that you would appreciate in the future that she credits you when speaking about your work.
Nothing, it’s not a good idea to embarrass colleagues in public.
After the colleague speaks, publicly thank her for referencing your work and give the group more specific details about what you were trying to accomplish.
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3. You are a customer service representative and are speaking to an extremely angry client on the phone. What do you do?* This field is required.
Hang up. You aren’t paid to take abuse from anyone.
Listen to the client and rephrase what you gather he is feeling.
Explain to the client that he is being unfair, that you are only trying to do your job, and you would appreciate it if he wouldn’t get in the way of this.
Tell the client you understand how frustrating this must be for him, and offer a specific thing you can do to help him get his problem resolved.
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4. You are a college student who had hoped to get an A on an exam that was important for your future career aspirations. You have just found out you made a C-. What do you do?* This field is required.
Sketch out a specific plan for ways to improve your mark and resolve to follow it through.
Decide you do not have what it takes to make it in that career.
Tell yourself it really doesn’t matter how well you do in the course; concentrate instead on the other classes where your marks are higher.
Go and discuss your results with your teacher and try to talk him into giving you a better mark.
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5. You are a manager in an organization that is trying to encourage respect for racial and ethnic diversity. You overhear someone telling a racist joke. What do you do?* This field is required.
Ignore it – the best way to deal with these things is not to react.
Call the person into your office and explain that their behavior is inappropriate and is grounds for disciplinary action if repeated.
Speak up on the spot, saying that such jokes are inappropriate and will not be tolerated in your organization.
Suggest to the person who told the joke that he attend a diversity training course.
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6. You are an insurance salesman calling on prospective clients. You have had no success with your last fifteen clients. What do you do?* This field is required.
Call it a day and go home early to miss rush-hour traffic.
Try something new in the next call, and keep plugging away.
List your strengths and weaknesses to identify what may be undermining your ability to sell.
Sharpen up your resume’.
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7. You are trying to calm down a colleague who has worked herself into a fury because the driver of another car has swerved dangerously close to her car. What do you do?* This field is required.
Tell her to forget about it – she’s OK now and it is no big deal.
Put on some of her favorite music and try to distract her.
Join her in criticizing the other driver.
Tell her about a time something like this happened to you, and how angry you felt, until you saw the other driver was on the way to the hospital.
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8. A discussion between you and your partner has escalated into a shouting match. You are both upset and, in the heat of the argument, have started making personal attacks that neither of you really mean. What’s the best thing to do?* This field is required.
Agree to take a 20-minute break before continuing the discussion.
Go silent, regardless of what your partner says.
Say you are sorry, and ask your partner to apologize too.
Stop for a moment, collect your thoughts, then restate your side of the case as precisely as possible.
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9. You have been given the task of managing a team that has been unable to come up with a creative solution to a work problem. What’s the first thing you do?* This field is required.
Draw up an agenda, call a meeting and allot a specific period of time to discuss each item.
Organize an off-site meeting aimed specifically at encouraging the team to get to know each other better.
Ask each person individually for ideas about how to solve the problem
Have a brainstorming session, encouraging each person to say whatever comes to mind, no matter how wild.
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10. You have recently been assigned a young manager in your team and have noticed that he appears to be unable to make the simplest of decisions without seeking advice from you. What do you do?* This field is required.
Accept that he ‘doesn’t have what it takes to succeed around here’ and find others on your team to take on his tasks.
Get an HR manager to talk to him about where he thinks his future within the organization might lie.
Purposely give him lots of complex decisions to make so that he will become more confident in the role.
Engineer an ongoing series of challenging but manageable experiences for him, and make yourself available to act as his mentor.
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Your Score:Average score for 30-50 year-old participants: 65 Average score for participants under 30: 60 I guess that means with age we get more EI.
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What's your first name?* This field is required.
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Enter your email to get your score...* This field is required.
john@example.com
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