1. Handmade Disclaimer Each candle is handcrafted with care and may have slight variations in color, scent strength, or appearance. These natural differences make every candle unique and are not considered defects. 2. Minimum Order & Deposit A non-refundable deposit (typically 50%) is required to begin production. This secures your materials, design time, and scheduling in our production calendar. Work will not begin until the deposit is received. 3. Payment Terms The remaining balance is due prior to pickup, delivery, or shipment. Freedom Rocks accepts payments via credit card, cash, or approved electronic transfer. 4. Turnaround Time Production time varies based on order size, design complexity, and material availability. Most custom candle orders require 2–4 weeks once all details are confirmed and deposit is received. 5. Scent + Design Approval Final scent selections, vessel colors, and label designs must be approved by the client before production begins. Once production has started, changes cannot be guaranteed and may incur additional charges. 6. Shipping & Pickup Orders can be shipped or picked up at our Asbury Park warehouse. Clients are responsible for any shipping fees or damages that occur during transit once items leave our facility. 7. Cancellation Policy Deposits are non-refundable after production materials have been ordered. Cancellations made after production begins will be billed for materials and labor completed up to that point. 8. Liability Freedom Rocks is not liable for misuse of candles. Always burn candles on a stable, heat-resistant surface, away from drafts, pets, and children. Never leave candles burning for more than 4 hours in a row. 9. Custom Branding & Labels If you provide your own logo or branding files, please ensure they are high-resolution (300 DPI). We are not responsible for low-quality artwork supplied by clients. 10. Agreement By signing or submitting this intake form, you acknowledge that you have read and agree to the above terms and conditions