Customer Service Representative | Logan

  • Customer Service Representative

    Al's Sporting Goods | Logan, UT| Part-Time

  • We are seeking part-time riendly, customer-focused individuals to join our Internet Customer Service team at our Logan Corporate Office. In this role, you will be an important point of contact for our online customers, helping ensure every interaction is positive, efficient, and solution-oriented.

    As a Customer Service Representative, you will assist customers with placing online orders, resolving payment or checkout issues, and providing accurate updates on order status. You will communicate with customers through phone, email, and online channels while working closely with internal teams to deliver timely and effective support.

    The ideal candidate brings strong verbal and written communication skills, a positive attitude, and a genuine commitment to excellent customer service. You should be comfortable multitasking in a fast-paced environment and enjoy helping customers find solutions in a professional and friendly manner.

     

    Key Responsibilities

    • Deliver friendly, professional, and solution-oriented customer service.
    • Respond to inquiries via phone, email, and chat; handle inbound and outbound calls.
    • Assist with placing, modifying, and tracking online orders.
    • Troubleshoot payment and checkout issues.
    • Communicate order status, shipping updates, and delivery details clearly.
    • File and manage shipping claims with UPS and USPS.
    • Navigate internal systems to support customer needs efficiently.
    • Accurately document all customer interactions.
    • Collaborate with internal teams to resolve issues promptly.
    • Complete additional tasks and projects as assigned.

    Qualifications

    Required

    • Strong verbal and written communication skills.
    • Positive, helpful attitude with a commitment to excellent customer service.
    • Detail-oriented and organized in a fast-paced environment.
    • Proactive with a strong work ethic.
    • Effective working independently and as part of a team.
    • Maintain composure and professionalism under pressure.
    • Ability to multitask and manage time efficiently.
    • Willingness to work a rotating Saturday schedule.
    • Comfortable using computers, online systems, and multiple screens.
    • Strong problem-solving and critical-thinking skills.
    • Team-oriented, adaptable, and collaborative.
    • Clear and professional phone, email, and written communication.

    Work Environment & Schedule

    • In-office only position at our Logan Corporate Office.
    • Monday–Saturday availability, shifts between 8:00 AM–9:00 PM (Part-time, 18–29 hours per week).

    Helpful

    • Excellent customer service and interpersonal skills.
    • Clear and professional phone, email, and written communication.
    • Strong problem-solving and critical-thinking abilities.
    • Ability to multitask, prioritize, and stay organized in a fast-paced environment.
    • Team-oriented with a positive, adaptable attitude.
    • Proactive mindset and strong work ethic.
    • Comfortable with computers, online systems, and multiple screens.
    • Maintain composure and professionalism under pressure.
    • Helpful Spanish language proficiency.
    • E-commerce and retail experience, including Amazon Seller Central.
    • Previous customer service experience.

    Job Onsite

     Part-Time

    • What is the schedule for this job? 

    • This position offers Part-Time opportunities.

      Part-Time employees must have Monday–Saturday availability, with shifts scheduled between 8:00 AM and 9:00 PM, working 18–29 hours per week. Saturday and holiday availability are required.

      Must be available to work from October through January 2; extended vacations will not be approved during this period.

    • What is the pay for this job? 

    • $13-$16 per hour, depending on experience. 

    •  

    • For questions or more information contact Tynan Dutson at tynan@als.com

  • Personal Information

    Customer Service Representative| Part-Time
  • Format: (000) 000-0000.
  • Are you 18 years of age or older?*
  • Have you ever been terminated by a previous employer?*
  • If offered a position, would you be willing to submit to a drug test?*
  • If offered a position, would you be willing to submit to a background check?*

  • About You

    Customer Service Representative| Part-Time
  • Did you graduate from High School?*
  • Are you attending College?*
  • This job is onsite only. Are you located near Logan, UT or planning to move near by?*
  • Are you looking for Part-Time Work?*
  • Are you able to work a part-time schedule of 18-29 hours per week?*
  • Are you willing to work at least 3 Saturday's per month?*
  • Are you looking for full or part-time hours?*
  • Are you able to work 2-3 closing shifts per month?*
  • Are you willing to work rotating Saturday schedule?*
  • Are you willing to work at least 3 Saturdays each month?*

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    Customer Service Representative| Part-Time
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