We are prepared to suspend your account when you are unable to come to the studio.
Here are a couple of things that you need to know about suspensions:
- We do not do indefinite suspension. We need an end date for your suspension period
- There is no retrospective suspending (i.e. suspensions cannot be back dated)
- Memberships can be suspended at any time but we do require at least 2 weeks' notice (unless on medical grounds)
- Medical certificate must be provided for suspension on medical grounds
- Suspensions can only commence from the 1st of the month (excluding for medical reasons)
- Minimum pause period is 1 month
- Unless on medical grounds suspensions must be in one month blocks and must coincide with our billing cycle (i.e. calendar months)
- Cannot suspend over December/January, unless for medical reasons.
A one-off admin fee of N$200 is charged for each suspension, except where the suspension is on medical grounds and a medical certificate is produced.
NOTE: Membership suspension cannot be used in lieu of cancellation notice, unless for medical reasons (Doctors' certificate required).
REMINDER:
Any periods of suspension, for other than medical reasons, are added to your membership contract term. For example, if your membership starts in January and you then suspend for 1 month, the renewal date moves to February the following year.