TL22 Resident Assistant

Resident Assistant

Hello and thank you for your interest in working at Tramlines 2022.

Working behind the scenes at a music festival can be hard work and certainly not the most glamorous of jobs but the reward is great.

Shift lengths will vary but you will be working alongside the core management team so expect to get stuck in, roll up your sleeves and get first-hand experience on how to run a festival.

We're looking for enthusiastic, energetic, hard-grafting, happy faces to join the Tramlines team so if that's you, sign up!

All applicants must be 18 or over and be eligible to work in the UK.

Resident Assistant

Reports to: Resident Liaison Manager

Working dates: Thursday 21st - Sunday 24th July

Show dates: Friday 22nd - Sunday 24th July

Hours:

9am-6pm Pre show

8am-8pm Show days

We appreciate everyone’s circumstances are different and are open to negotiation.

The Role

You will be working with the Tramlines Resident Liaison Team to provide assistance with tasks such as: responding to resident queries via email and phone whilst flagging any queries that require further elevation or tracking common queries as they arise.

Main Duties

Pre and post show:
- Responding to resident customer service emails and ensuring the information being sent is correct
- Informing the marketing manager of any queries/ and or resident issues that could arise on social media
Show days:
- Monitor the resident inbox throughout the weekend
- Logging queries so that there is record of any issues or queries
- Supporting the Resident Liaison Manager with any other event-related tasks
Essential experience and skills

As an organisation we want to offer equal and accessible opportunities and therefore for this role we require no prior experience but have listed the skills and personality traits we will look for in candidates:
- Enthusiasm for the role
- A keen eye for detail
- Good written communication skills with the assistance of spell check and plugins like ‘Grammarly’ for assistance.

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FAQs

Will you provide Catering and Accommodation?

Three meals a day will be provided onsite, all dietary requirements can be catered for.

We can also provide accommodation in the form of student halls with a private room and ensuite. There are ramps, lifts and automatic doors within the building. Please let us know if you have any other Access requirements such as being a wheelchair user or requiring use of an Accessible WC.

When will the interview take place?

We understand that people have personal and other work commitments so can be flexible with interview dates and times. We will contact you directly to confirm.

Will I be required to travel for an in person interview?

No, we can arrange all interviews via video call or telephone, whichever suits you better, however the role inself will be onsite in Steventon.

I am a Deaf and/or disabled person and am worried about whether this role will be accessible for me

We will do everything we can to support Deaf and disabled people in their roles. We will always make any reasonable adjustments we can and will support you to make an application for Access to Work for any additional resources you might need. Please apply and we can discuss your personal circumstances.

I have caring responsibilities or other personal circumstances that impact my availability. Can you be flexible?

Yes. We understand that people have personal lives and these can sometimes impact on their time and availability. We will be as flexible as possible.

Will there be any pre-interview prep?

We send out the interview questions a few days before the interview takes place. This is to give you time to consider the questions, carry out any research and give us the best answer possible as we know people can find it difficult to give their best possible answer on the spot.

If you have a specific time period you find most effective for receiving interview questions, please let us know, we know that having questions far in advance can cause unease and we want the process to be as stress free for you as possible.
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