Integrity Check
Are the following statements true? If not, how will you address it?
Rows
Yes! We Have Integrity!
No. We Need to Work on This
ADHERANCE TO MISSION, VISION, CORE BELIEFS, GUIDING PRINCIPLES AND VALUES: All programs, products and services (and their related policies or systems) are clearly articulated and easily understood by customers, clients and internal team members. All programs, products and services (and their related policies or systems) are aligned with the mission, vision, core beliefs and guiding principles of the organization.
DOES NOT ENGAGE IN OPPRESSION: The programs, products or services (and their related policies and systems) do not engage in: Harming dignity, self-worth, self-respect, or self-awareness of any person; Attempting to eliminate or use coercion to assume control or ownership of a person’s body, mind or soul; Interfering with anyone’s basic human rights, including the rights to life, liberty and the pursuit of happiness; Restricting access to basic human needs; Preventing learning, growth or free will; or Creating permanent “others” or “othering”.
SPECTRUM-BASED VIEW OF HUMANITY IN PROGRAM, PRODUCT AND SERVICE DEVELOPMENT: Programs, products and services (and their related policies or systems) use a spectrum-based view of humanity and are inclusive of and accessible to all people. This specifically includes, but is not limited to: People of all body types and appearances; People of all places of birth and cultural traditions; People of all sexes, genders, sexual orientations or gender identities; People of all physical, mental and emotional abilities; People of all religions and faiths (providing the underlying belief is not to cause harm, discriminate against, or assert ownership over other people)
ACCESSIBILITY, INCLUSION AND DIVERSITY IN MARKETING: Marketing and outreach for programs, products and services is reflective of human diversity, and includes intentional efforts to reach people and communities that might not be currently engaged in “general audience” strategies.
AFFIRMATION OF BASIC HUMAN RIGHTS AND BASIC HUMAN NEEDS: Programs, products and services (and their related policies or systems) recognize and affirm basic human rights and each person’s complete ownership over their own body, mind and soul. Programs, products and services (and their related policies and systems) recognize, account for and affirm basic human needs, basic human development and basic human responses (I.E. A policy that closes public restrooms to address drug use in the stalls places a new and undue burden on those who are pregnant, people with illness or digestive disabilities, aging adults, and many others. A policy that requires people to file complex paperwork in order to access services related to basic needs may create undue mental and emotional hardship, and overall accessibility barriers.)
EQUALITY AND EQUITY (RECOGNIZING INDIVIDUALIZED NEEDS): Programs, products and services are equally accessible, and designed with equity (or individualized needs) in mind whenever possible. For example, equality might appear as, “We sell giant rolls of sand paper to everyone at the same price.” Whereas equity might appear as “We sell sand paper to everyone, and people can select different sizes and types based on the tools they have, the project they’re working on, or the budget they’re working with.” Similarly, financial assistance programs reflect an understanding of poverty, including the length of time it takes to pay off incurred debts, long-term mental and medical health costs associated with poverty, and other important matters besides “current income”.
NON-OTHERING WHEN PROVIDING SPECIALIZED SERVICES: If programs, products or services are designed for people with specific characteristics or traits, programs, products or services (and their related policies or systems) do not engage in promoting permanent “othering” of self or others. For example, a men’s empowerment group focusing on the unique needs and experiences of men, does not engage in bashing or putting down women or transgender people to meet its goals.
ACCESSIBILITY, INCLUSION AND DIVERSITY IN POLICY DEVELOPMENT: Policies, systems and decision-making processes are transparent, accessible and easily understandable for all team members, customers and clients. Policies and systems do not place on undue burden on people.
SPECTRUM-BASED VIEW OF HUMANITY IN PROGRAMS, PRODUCTS AND SERVICES PERFORMANCE MEASURES: Customer service guidelines include ensuring all people are treated with basic kindness, courtesy, dignity and respect. Performance measures might include: The customer or client base is reflective of human diversity, particularly of the service region; 100% of customers and clients report being they feel treated with dignity and respect; 100% of customers and clients feel the business or organization is inclusive and accessible; 100% of customers and clients feel they are treated fairly, equally and equitably.
Module Review
Knowledge Check In
True or false? Program, product and service descriptions should be easily understood by customers, clients and internal team members.
Is it okay to have a program, product or service that is completely unrelated to the mission, vision, core beliefs, guiding principles or values of the organization?
What do program descriptions generally include?
What is one of the performance measures related to customer service?
Marketing and outreach materials should intentionally reflect what?
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