Deedy - ServeSmart - Survey

YesNo
How many locations does your organisation serve from?*
Please specify a number
What are the roles of the members in your team?*
Please kindly specify how many people perform each role.
At any one location, what are the roles of the team?*
Please kindly specify how many people perform each role (at any one location).
May we ask how much you pay for your current phone system?*
How much is your phone system per month?*

YesNo
May we know which system you use?*
What's the system called?*
YesNo
What information does your organisation collect?*
We'd really love to understand this question in great detail - please !
What information does your organisation collect from new customers?*
We'd really love to understand this question in great detail - please !
What information does your organisation collect from existing customers?*
We'd really love to understand this question in great detail - please !
YesNo
How so?*
YesNo
How do you define / identify an emergency?*

What happens if a customer calls outside operating hours, or if a call is missed?*
Please explain your process:*
What's your process for a missed appointment?*
Estimate how many appointments your customers miss per month*
NoneBooking confirmationAppointment reminderOther
Automated outbound callSMSEmailOther

Estimate the value each of ServeSmart’s features would provide your organisation:*

Rows	Monthly value
A few extra appointments per month
Automatic booking of appointments
Automatic rescheduling of appointments
Automatic calling of customers to confirm attendance
Call recordings / transcription history for service management
Automatic saving of voice message transcriptions / recordings to CRM
End of call customer satisfaction survey
Automatic answering of FAQs (e.g. parking, open times, etc)
Wanted calls only (spam and scam call blocker)

Your estimated total monthly value of our phone system for your organisation is:
(This is the sum of the values you provided above)
Are there any other features you’d like our phone system to provide?

Based on the information you've provided, you'd receive great value from ServeSmart:
Our phone system, ServeSmart, enhances your organisation’s phone calls to deliver superior: customer service experience, convenience, efficiency, quality, etc. Plus it saves your time and generates extra appointments / sales.
YesMaybeNo
What would you consider a fair and attractive monthly price?*
What could make ServeSmart more appealing to you?*
What's the main reason for your answer?*
YesNo
First name*
Last name*
Email*
Phone*
Organisation*
Other comments
Should be Empty: