Student Help Desk

1
Which problem do you need help with?* This field is required.
Password or ProgramChromebook
2
Unfortunately, we can't take Chromebook requests through this form.You'll need to contact your campus Chromebook Manager, who can help. If you would like the name & email address of the person on your campus, click NEXT, or go to tiny.cc/cbcontact to locate campus information.
3
Student's Name* This field is required.
First Name
Last Name
4
Student ID #* This field is required.We need this to properly locate your account.
USE NUMBERS ONLY.
5
Student's Date of Birth* This field is required.This must match our records in Skyward in order for us to release information to you.
Month
Day
Year
6
Student's School* This field is required.
Crowley High School
North Crowley High School
Crowley Ninth Grade
North Crowley Ninth Grade
HF Stevens Middle School
Crowley Middle School
Summer Creek Middle School
Richard Allie Middle School
Bess Race Elementary
Sycamore Elementary
Deer Creek Elementary
Meadowcreek Elementary
Jackie Carden Elementary
Parkway Elementary
Oakmont Elementary
Dallas Park Elementary
Hargrave Elementary
Poynter Elementary
Sue Crouch Elementary
SH Crowley Elementary
David Walker Elementary
Mary Harris Elementary
June Davis Elementary
Crowley Montessori Academy
BRJ CTE Center
Crowley Learning Center
7
Student's Grade* This field is required.
PreK
Kinder
1st
2nd
3rd
4th
5th
6th
7th
8th
9th
10th
11th
12th
8
Is the student NEW to Crowley?* This field is required....in the last 3 days
YESNO
9
Has the student recently CHANGED schools in CISD?* This field is required.Transferred Schools
YESNO
10
Has the student recently RETURNED to Crowley ISD?* This field is required.Left CISD and came back
YESNO
11
Please note that accounts for new & returning students, and for students changing schools, will take 1-2 days to be generated.* This field is required.
12
When the problem happens, what kind of device is the student using?* This field is required.Who owns the device?
District DevicePersonal Device
13
What type of district device?* This field is required.
District Chromebook
District Computer Lab
District Chrome Lab
14
What type of personal device?* This field is required.
Personal iPhone
Personal Android Phone
Personal iPad
Personal Android Tablet
Personal Chromebook
Personal Laptop
Personal Macbook
Other
15
Who is filling out this form?* This field is required.
Student
Student's Parent/Guardian
Student's Teacher
Chromebook Manager
Administrator
Other Staff Member
16
Email Address for Response* This field is required.Due to the volume of requests, we will respond to all requests via email. Please enter an email address that you check frequently. Students should NOT use their CISD email address, since we may need to reset the student's password.
Email Address
Confirm Email
17
USERNAME & PASSWORD FORMATLook at the picture below. Click on the picture to see a larger version if needed.
18
Password Format* This field is required.Are you using the Username and Password formats shown on the PREVIOUS screen?
19
What can we help you with today?* This field is required.
My password doesn't work.
I have a problem with an app or program.
There's a problem with my Chromebook or charger.
I need a Chromebook or charger.
None of these.
20
Are you sure? Almost all issues fall into one of these categories.* This field is required.
I'm sure, it's something else.I'll take another look.
21
HOW TO LOG INTO A CHROMEBOOKLook at the picture below, then click NEXT. Click on the picture to see a larger version if needed.
22
Are you able to log into your CISD device?* This field is required.Click PREVIOUS if you need to see the instructions again.
Yes
No
I'm using my own device.
23
If you'd like, you can watch a short how-to video here:tiny.cc/chromebookvideo
24
CHROMEBOOK LOGIN SCREENSLook at the 2 pictures below, then click NEXT.
25
Does the Chromebook login screen look like one of these pictures?* This field is required.Click PREVIOUS if you need to see the picture again.
Yes
No
I'm using a desktop computer in the computer lab (not a Chromebook).
26
GOOGLE ACCOUNT ERROR MESSAGELook at the picture below, then click NEXT.
27
Do you get this error message when you try to log into a Chromebook?* This field is required.Click PREVIOUS if you need to see the picture again.
Yes
No
I'm using a desktop computer in the computer lab (not a Chromebook).
28
Describe the device or login problem.* This field is required.Please provide as much detail as possible, including what kind of screen you see and the error message you're getting. The more information you can give us, the faster we'll be able to find a solution.
0/0
29
Login ScreenshotIf you'd like to attach a picture of the login screen or the the error message to help us identify the problem, you can do so here. This is not required.
Drag and drop files here
Select files to upload
Cancelof
30
HOW TO LOG INTO CLEVERLook at the picture below, then click NEXT. Click on the picture to see a larger version if needed.
31
If you'd like, you can watch a short how-to video here:tiny.cc/clevervideo
32
Are you able to log into Clever?* This field is required.Click PREVIOUS if you need to see the instructions again.
YESNO
33
Clever Error ScreenLook at the picture below, then click NEXT.
34
When you try to log into Clever, does it show a screen like this?* This field is required.Click PREVIOUS if you need to see the picture again.
YESNO
35
Is there a problem with Clever?* This field is required.
YESNO
36
Which best describes the problem with Clever?* This field is required.
app or program is missing
can't log into an app or program
problem with an app or program
something else
37
Which app/program is missing from Clever?* This field is required.
38
Which app/program won't let you log in?* This field is required.
39
Which app or program?* This field is required.
Skyward
Google Classroom
School City
other program
40
Describe the problem with Clever.* This field is required.Please provide as much detail as possible, including what kind of screen you see and the error message you're getting. The more information you can give us, the faster we'll be able to find a solution.
0/0
41
Clever ScreenshotIf you'd like to attach a picture of the login screen or the the error message to help us identify the problem, you can do so here. This is not required.
Drag and drop files here
Select files to upload
If you'd like to attach a screenshot to help us identify the problem, you can do so here. This is not required.
Cancelof
42
Which topic best describes the issue?* This field is required.
Chromebooks
Wifi Hotspots
Chargers
Fees & Payments
Skyward
Google Classroom
School City
other program
43
If you'd like, you can watch a short how-to video here:tiny.cc/skywardvideo
44
Are you able to log into Skyward?* This field is required.Click PREVIOUS if you need to see the instructions again.
YESNO
45
USERNAME & PASSWORD FORMATLook at the picture below, then click NEXT. Click on the picture to see a larger version if needed.
46
Password Format* This field is required.Are you using the Username and Password formats shown on the PREVIOUS screen?
47
Just to make sure...* This field is required.You CAN log into Clever, but you CANNOT log into Skyward, right?
That's right.No, I can't log into Clever either.
48
Describe the problem with Skyward.* This field is required.Please provide as much detail as possible, including what kind of screen you see and the error message you're getting. The more information you can give us, the faster we'll be able to find a solution.
0/0
49
Skyward ScreenshotIf you'd like to attach a picture of the login screen or the the error message to help us identify the problem, you can do so here. This is not required.
Drag and drop files here
Select files to upload
If you'd like to attach a screenshot to help us identify the problem, you can do so here. This is not required.
Cancelof
50
If you'd like, you can watch a short how-to video here:tiny.cc/googleclassroomvideo
51
Are you able to log into Google Classroom through your Clever portal?* This field is required.Click PREVIOUS if you need to see the instructions again.
YESNO
52
Describe the problem with Google Classroom.* This field is required.Please provide as much detail as possible, including what kind of screen you see and the error message you're getting. The more information you can give us, the faster we'll be able to find a solution.
0/0
53
Google Classroom ScreenshotIf you'd like to attach a picture of the login screen or the the error message to help us identify the problem, you can do so here. This is not required.
Drag and drop files here
Select files to upload
If you'd like to attach a screenshot to help us identify the problem, you can do so here. This is not required.
Cancelof
54
Are you able to log into SchoolCity through your Clever portal?* This field is required.Click PREVIOUS if you need to see the instructions again.
YESNO
55
Describe the problem with SchoolCity.* This field is required.Please provide as much detail as possible, including what kind of screen you see and the error message you're getting. The more information you can give us, the faster we'll be able to find a solution.
0/0
56
SchoolCity ScreenshotIf you'd like to attach a picture of the login screen or the the error message to help us identify the problem, you can do so here. This is not required.
Drag and drop files here
Select files to upload
If you'd like to attach a screenshot to help us identify the problem, you can do so here. This is not required.
Cancelof
57
Which program are you having trouble with?* This field is required.
ABC Mouse
Accelerating Success
Achieve3000
Amplify Reading
Amplio Speech
Argument-Driven Inquiry
Benchmark Universe
Canvas
CLI Engage / Circle
DBQ Project
Discovery Education
Dreambox
Edgenuity
Exploros
Frog Street's PK at Home
Google Drive
Go Math / Think Central
History Alive!
HMH / My HRW
iCEV
Istation
IXL
Kesler Science
Learning A-Z
Learning Ally
Lexia Core5
Lexia PowerUP
MAP Testing / NWEA
mClass
Naviance
Nystrom Atlas Program
Office365
Overdrive
Pear Deck
Quill.org
Rapid Identity / SSO
Rosetta Stone English
SAVVAS EasyBridge
SAVVAS Realize
Sirius
Springboard Digital
STEMscopes
Studies Weekly
Teach to One
ThinkUp!
TumbleBook Library
Waggle
Writable
58
Teacher's Name* This field is required.In which teacher's class are you using this app/program?
59
Describe the problem with the program.* This field is required.Please provide as much detail as possible, including what kind of screen you see and the error message you're getting. The more information you can give us, the faster we'll be able to find a solution.
0/0
60
Program ScreenshotIf you'd like to attach a picture of the login screen or the the error message to help us identify the problem, you can do so here. This is not required.
Drag and drop files here
Select files to upload
If you'd like to attach a screenshot to help us identify the problem, you can do so here. This is not required.
Cancelof
61
Good news! Each campus manages devices for their students in-house.* This field is required.Unfortunately, that means our team can't resolve Chromebook issues through this form...but we CAN help you get to the right place!
62
Crowley High School Students:

Your Chromebook contact person is

TBD
{email}
63

North Crowley High School Students:

Your Chromebook contact person is

Ms. Wallace
Danasia.Wallace@crowley.k12.tx.us
64
Crowley Ninth Grade Students:

Your Chromebook contact person is

TBD
{email}
65

North Crowley Ninth Grade Students:

Your Chromebook contact person is

Ms. Ceasar
Deshauna.Ceasar@crowley.k12.tx.us
66

HF Stevens Middle School Students:

Your Chromebook contact person is

Ms. Rangel
Alyssa.Rangel@crowley.k12.tx.us
67

Crowley Middle School Students:

Your Chromebook contact person is

Ms. Pearson
Teresa.Pearson@crowley.k12.tx.us
68

Summer Creek Middle School Students:

Your Chromebook contact person is

Ms. Howard
Virginia.Howard@crowley.k12.tx.us
69
Richard Allie Middle School Students:

Your Chromebook contact person is

Ms. Sheehan
Tara.Sheehan@crowley.k12.tx.us
70
Bess Race Elementary Students:

Your Chromebook contact person is

Ms. Murray
Erica.Murray@crowley.k12.tx.us
71

Sycamore Elementary Students:

Your Chromebook contact person is

Ms. Wheatfall
Tonia.Wheatfall@crowley.k12.tx.us
72

Deer Creek Elementary Students:

Your Chromebook contact person is

Ms. Coleman
JColeman@crowley.k12.tx.us
73
Meadowcreek Elementary Students:

Your Chromebook contact person is

Ms. Cannon
Arkelia.Cannon@crowley.k12.tx.us
74

Jackie Carden Elementary Students:

Your Chromebook contact person is

Ms. Ragland
Krystal.Ragland@crowley.k12.tx.us
75
Parkway Elementary Students:

Your Chromebook contact person is

Ms. Ceasar
Deitric.Ceasar@crowley.k12.tx.us
76

Oakmont Elementary Students:

Your Chromebook contact person is

Ms. Williams
Elinor.Williams@crowley.k12.tx.us
77

Dallas Park Elementary Students:

Your Chromebook contact person is

Ms. Crossett
Susan.Crossett@crowley.k12.tx.us
78

Hargrave Elementary Students:

Your Chromebook contact person is

Ms. Gentry
Lauren.Gentry@crowley.k12.tx.us

or

Ms. Wall
Jacqueline.Wall@crowley.k12.tx.us
79

Poynter Elementary Students:

Your Chromebook contact person is

Ms. Hunter
Deneitra.Hunter@crowley.k12.tx.us
80
Sue Crouch Elementary Students:

Your Chromebook contact person is

Ms. Cary
Latrissa.Cary@crowley.k12.tx.us
81

SH Crowley Elementary Students:

Your Chromebook contact person is

Ms. Ehrhart
Carol.Ehrhart@crowley.k12.tx.us

or

Ms. Hundley
Frances.Hundley@crowley.k12.tx.us
82

David Walker Elementary Students:

Your Chromebook contact person is

Ms. Williams
Francine.Williams@crowley.k12.tx.us
83
Mary Harris Elementary Students and Crowley Montessori Academy Students:

Your Chromebook contact person is

Ms. Powe
Guranell.Powe@crowley.k12.tx.us
84
June Davis Elementary Students:

Your Chromebook contact person is

Ms. Sansom
Darnisha.Sansom@crowley.k12.tx.us
85
Please contact your student's home campus
with any Chromebook questions.

You can find contact information here.
86
CHROMEBOOK PAYMENTSAll payments can be made on the Crowley ISD Web Store! Please share your email receipt with the Chromebook Manager on your campus.
87
Have we been able to give you the information you need?* This field is required.
Yes, I know what to do now!
No, I'm still stuck.
88
How can we help?* This field is required.Please provide as much detail as possible so that we can get you in touch with the best person to help.
0/0
89
Device ScreenshotIf you'd like to attach a picture of the login screen or the the error message to help us identify the problem, you can do so here. This is not required.
Drag and drop files here
Select files to upload
If you'd like to attach a screenshot to help us identify the problem, you can do so here. This is not required.
Cancelof
90
We're glad we could help!

If that's all you needed, you can click Submit and close this form.

Please return to tiny.cc/studenthelp if you need help in the future!
91
Great, thank you! That's all of the information we need for now.

Be sure to click the SUBMIT button below!

We'll contact you via email at {Email} as soon as we have a solution, or if we have any other questions.
92
Troubleshooting Category
93
Submission ID
Should be Empty: