Technical Support

When an unauthorized device tries to access the network, the carrier may put a suspension on your SIM card. Please insert your SIM card back into a compatible mobile phone.

Here are some quick fixes that commonly work:

1. Reboot your device.

2. Check to make sure LTE is enabled and roaming is on.

3. Reset your network settings.

4. Make sure your device is compatible

Access your voicemail by selecting and holding "1" from the call screen.
Follow the prompts to create a new 7-15 digit voicemail password.
If you called the voicemail system, press the # key and hang up.
Turn your wireless device off and back on.
Attempt to access your voicemail again.

If you're unable to access Visual Voicemail, try calling your voicemail box by selecting and holding 1 from the call screen.

Verify wireless coverage
To verify that you have enough signal strength to connect to voicemail, view wireless coverage maps:
Visual Voicemail requires a wireless cellular data connection.
Some smartphones require a 4G LTE data connection in order to access and manage Visual Voicemail.

Have you reached your data cap? Some of our wireless plans come with a set amount of data. Our olans give you data that can only be used for a specific line or device. Please ensure you have not used more than the allotted highspeed data available to you with your plan.

On an unlimited plan? If many devices in your area are using mobile data at once, it can put a strain on the network. This is called network congestion, data speeds may be a little slower during these times due to the network traffic. 

What is your signal? Another common reason for data slower than you'd expect is determined by your location in regards to a tower. Check this tower map to confirm you are within the network map.

Here are some quick fixes that commonly work:

1. Reboot your device.

2. Check to make sure LTE is enabled and roaming is on.

3. Reset your network settings.

4. Make sure your device is compatible

Once your request is submitted please allow some time for our agents to get back to you. During peak times this may take up to 12 hours.

 

We appreciate your patience!