FIELD SERVICE ISSUE

SERVICE CALL

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Technician Name*

Your First NameYour Last Name
Technician E-mail
Your Email
Date & Time Call was received (time stamp on voicemail)*

MonthDayYear
Date
Hour : Minutes MinutesAM/PM Option
Type of Call Taken*
Customer Company Name (example Amazon ABC3)*
What state is the Site located in:*
If an Amazon site SEV Event Category*
Initial Contact Customer Name / Tech Name*

First NameLast Name
Initial Contact Customer Email
example@example.com
Initial Contact Customer Phone Number*
Please enter a valid phone number.
Is Site Contact Information different?

YesNo
Site Contact Name

First NameLast Name
Site Contact Phone Number
Please enter a valid phone number.
Site Contact Email Address
example@example.com
Jobsite Location

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Product Line*
Other Product Description
Service Work Required?

YesNo
Customer PO#
PO may be required for tech support calls as of Jan 2025.
Dock Door #
Serial Number
Does issue require two technicians?

YesNoUnsure
Technician / Third Party Subcontractor Assigned (if 3rd party list tech and Company)
Who have you dispatched?
Regional Service Manager for this Area:
This field is auto generated.
Date of Scheduled Service if Applicable

MonthDayYear
Date
Hour MinutesAM/PM Option
Case and WO # (If applicable )
Only CSRs will enter data to this field.
System Issue and Resolution / dispatch notes*
Be very descriptive.
Comments*
Photos of Issue

Cancelof
Should be Empty:

SERVICE CALL