Our team strives to deliver the best immunology and allergy care in Australia. Your health is our foremost priority.
To assist our clinic's ability to provide excellent care, we ask that you agree to follow our policies.
Please arrive on time, allowing for traffic, finding the right clinic location, and parking. We always endeavour to run our clinics on time. Please be aware the nature of our work means that emergencies may occasionally arise and cause an unexpected wait for you.
If you are unable to attend your appointment, please notify us as soon as possible. Late cancellations mean that we are unable to offer these appointments to others who are waiting many months to be seen. Cancellation fees may apply at the discretion of the clinician. Repeated failures to attend booked appointments may result in us declining further bookings.
We ask that you treat our staff with courtesy and patience. There will be no tolerance of abusive behaviour.
Due to the nature of the current Covid-19 pandemic, we may require you to wear a correctly placed mask, show your vaccination status and socially distance as necessary. These actions will be in accordance with the current Queensland Health directives.
Your condition and therapy may require ongoing monitoring to ensure your safety and treatment effectiveness. Please return for the review appointments as recommended by your treating clinician. We are unable to properly support your care if you have not visited for a lengthy period. Issuing of scripts, treatment schedules and action plans outside of consultations will be at the clinician's discretion and only for patients seen within the last 12 months, or less if clinically required.
Compass Immunology Clinics are private clinics that rely on fee-for-service payment to function. The details of consultation fees are provided in your confirmation email. Payment is required at the time of consultation. By accepting your appointment at Compass Immunology Clinic, you are acknowledging your agreement to complete payment.
If you do not wish to pay for private care, please advise your referring doctor so they may direct you to a public hospital.
Please understand that a positive therapeutic relationship is essential for us to deliver quality care. We may decide to decline further appointments with patients and their families if our therapeutic relationship has been damaged through negative behaviours. In that instance, we will direct you back to your GP with options for alternative care.