TERMS & CONDITIONS FOR 1-1 PROGRAM/CONSULTATION CLIENTS
Terms & Conditions of your enrolment with Janeen Warman - Human Hound Healing (the “Company”) for your participation in a one to one program (the “Program”). By signing below, you agree that your participation in the Program will be governed by the following terms and conditions:
1. Payments & Subscriptions:
The continuation of your program is dependent on continual payment of instalments as laid out when your programme was agreed or full payment in advance if this was the option you chose.
During the course of your program, confidential information, training plans, ideas, and trade secrets, processes, and strategies will be revealed by The Company. These are the sole and exclusive property of Human Hound Healing and constitute a confidential proprietary system that is protected by law, including but not limited to; copyright, trademark, and trade secret law.
This includes all materials associated with the program, all coaching strategies taught, and all associated coaching advice. In signing your acknowledgement of these terms and conditions, you agree that you will not share your access to the courses or any of the material contained within your program or the coaching group site with any other persons.
The Company respects your privacy in accordance with the GDPR, and we must insist that you also respect our privacy.
You further agree that any violation of the terms of this Section will cause substantial and irreparable harm to Human Hound Healing and that we are entitled to seek any form of legal redress available, which may include injunctive relief and substantial damages. By signing below, you acknowledge that all confidential material and information revealed to you is and remains the sole intellectual property of The Company or the participant who revealed it.
3. Consultations & Appointments
In the unfortunate event that you need to reschedule a booked appointment or consultation, please provide at least 48 hours notice. Failure to provide notice, and failure to attend a booked consultation will result in the forfeit of that session without refund (excepting extreme circumstances)
The Company is committed to providing all clients with a positive and productive experience. By signing below, you agree that the Company, at its sole discretion, may limit, suspend, or terminate your right to participate in the program without forgiveness of any previous monthly payments if you don’t make your regular payments, wish to leave, become disruptive or difficult to work with, fail to follow program guidelines, or if your behaviour impairs the ability of instructors or fellow members to participate in the program.
5. Advice Not Given:
If there is any perceived danger to life (humans or dogs) discovered within the challenges you seek help with via the one to one program you will be advised that this requires in person professional guidance. You will be offered assistance to find a suitable professional in your local area to work with and whilst you will be welcome to continue with your program, this will be contingent on you hiring a local professional to work with you alongside The Dog's Point of View (Meesh Masters.)
Upon unlikely termination of your program, no refunds of previously made payments will be offered once consultations have taken place/site access has been granted. You will be entitled to receive a refund of any unused consultation /support costs less administration charges.
7. Complaints Procedure:
Complaints are an opportunity for improvement, which are embraced by our company. We take time to understand the customers unique perspective, encourage open lines of communication to resolve the issue, and ensure that the solution we have created solves the client’s problem long term and leaves them feeling listen to, valued and appreciated. In the very rare case of not being able to resolve a problem, clients are encouraged to contact the Financial Ombudsman, and we will provide documentation to support.
8. Entire Agreement.
The terms of this Agreement constitute the entire agreement between The Dog's Point of View and You and supersede any prior or contemporaneous written, oral, or implied agreement related to a one to one program. If any portion of this Agreement is unenforceable, such portion shall be severed and the remainder of this Agreement shall be fully enforceable.
9. Governing Law.
The construction, interpretation, and application of the terms of this Agreement are governed by the laws of England, UK without regard to its conflict of law rules.
By affixing Your signature to this form, You agree and accept that You have read the foregoing terms and conditions and You have been given sufficient time to consult with legal advice before signing.
By completion of this form you understand that the participation in a dog training session or class may pose some risk to yourself, your dog, members of your family, or visiting guests and you assume the risk of any damage or injury incurred in attending such sessions conducted by Human Hound Healing. Whether we work in person or remotely you agree to minimize all risk by fully disclosing any danger or sensitivities your dog may present with and will immediately inform the trainer of any situations that may provoke aggression in your dog and be responsible for avoiding or preventing those situations.
In agreeing to participate, you agree that yourself and any minors attending the dog training session/s with us, whether in person or via remote video consultations, waive, release, and agree to hold harmless Human Hound Healing and any and all of its trainers and volunteers from any and all causes of actions, claims, demands, losses, injuries, and damages of any kind which may be sustained by you or your dog/s in connection with the dog training session.
You understand that you shall be responsible for and indemnify and hold harmless Human Hound Healing and its trainers, volunteers and representatives from and against all claims, damages, costs and liabilities in respect of any loss, damage or personal injury sustained by you or any third party which is directly or indirectly caused by your dog.