Customer Support @ BBI

Customer Support
You have reached the customer support page for ActionCity, AC.Kafe, BLAXK by ActionCity, CO PLAY and POP MART Singapore. Please assist us by providing the following information if you have any enquiries regarding Online Transactions / Accounts, Delivery, Product Quality, Vending Machine, Redemption or would like to make a general feedback. Our customer service staff will get back to you in 4-5 working days.

For Chaser Redemptions please submit your chaser requests at any of our ActionCity or POPMART outlets.
Status
Owner ID
tagged to Nicole SFDC
Admin.Processing

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Admin.Pending Customer Reply

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Admin.Pending Collection

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Admin.Pending Backend Follow Up

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Admin.Resolved Date

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Admin.Rejected Date

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Service Required*

Online or Retail Transaction / Account EnquiryDelivery EnquiryProduct Quality EnquiryVending Machine EnquiryGeneral Feedback / Enquiry
Name*

First NameLast Name
Contact Email*
example@example.com
Contact Number*
AC Membership / Mobile App Account Email
If your AC Membership Email is not your Contact email account please state your membership Email ID here

A.Online or Retail Transaction / Account Enquiry
A.Where did you make your purchase or encounter your account issue?*
A.Date of Purchase or Issue Faced*

DayMonthYear
Date
A.Receipt or Order No.
A.Email used for the transaction or account issue if not the same as previously stated
A.Email used for transaction
example@example.com
A.What is the issue that you are facing*

Account activation issues on AC or PM Mobile AppDuplicate purchasesPoints issuesOthers
A.Please share any additional information pertaining to your issue.
A.Proof Of Purchase (Applicable if this is a retail purchase)

Returns & Exchanges are applicable within 3 days from date of purchase / delivery / receiving of products. For Roboshop purchases please include a screenshot of relevant details in your bank transaction.
Cancelof

B.Delivery Enquiry
B.Where did you make your purchase?*
B.Date of Purchase*

DayMonthYear
Date
B.Receipt or Order No.*
B.Delivery Concerns*

I want to check my Pre Order StatusMy delivery has not arrivedI would like to amend my delivery detailsOthers
B.If Delivery Issues Faced is "Others", please describe your issue
B.Proof Of Purchase (Applicable if this is a retail purchase)

Returns & Exchanges are applicable within 3 days from date of purchase / delivery / receiving of products. For Roboshop purchases please include a screenshot of relevant details in your bank transaction.
Cancelof

D.Vending Machine Enquiry
D.Location of Purchase*
D.Issue faced*

Transaction IssuesProduct did not dispenseWrong product dispensedOthers
D.If issues faced is "Others", please describe your issue
D.Proof Of Purchase (Screen Shot of Transaction Deduction from your Bank App)*

Returns & Exchanges are applicable within 3 days from date of purchase / delivery / receiving of products. For Roboshop purchases please include a screenshot of relevant details in your bank transaction.
Cancelof

E.Redemption (Chasers / Prizes)
E.I want to redeem a*

Chaser from a blind box seriesPrize from an online promotionPrize from a retail promotion
E.Where did you make your purchase?*
E.Date of purchase*

DayMonthYear
Date
E.Proof Of Purchase (Applicable to both retail and Roboshop purchases)

For Roboshop purchases please include a screenshot of relevant details in your bank transaction.
Cancelof
E.Images of Chaser Card (Front and Back)

Cancelof

Customer Support