Terms and Conditions
1. All service executions to be completed based on contractual terms. In the absence of specific terms
a. All audits will be executed within 20 business days of receipt of a completed Audit Request Form
b. All audits will be reported within 5 business days after the completion of the audit
2. Prior to the execution of any services, factory management will be required to review and confirm Eurofins Consumer Products Assurance Code of Ethics agreement. Any concern regarding the behaviour of Eurofins employees can be communicated to Eurofins CPA Ethics Department (cpa_ethics@cpt.eurofinscn.com)
3. Auditors will require access to all areas within the factory, including dormitories and canteens.
4. Auditors must be provided all documents as per the Document Request List provided at the time of audit scheduling.
5. Auditors must be provided with an appropriate, confidential space to perform employee interviews. All employees to be interviewed will be selected by the auditor without direction or influence from factory management.
6. Factory management can discuss observations and perspective on findings included in the on-site Corrective Action Plan reviewed at the conclusion of the audit. However, factory management cannot demand or require the removal or modification of factual elements of any identified findings or observations.
7. Services can be cancelled without fee 72 hours prior to the start of the scheduled service through email communication to cpa_audit_booking@eurofins.com.
8. Late cancellations (within 72 hours before the audit date/beginning of the window period) will be billed for the full fees and any non-refundable travel costs.
9. In the event of denial of access by the factory, the auditor will communicate immediately to the client and to the extent the audit. However, if the audit cannot be commenced within 1 hour - full fees and any travel costs will be billed.