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The key to transformational one-on-one coaching sessions lies in keeping the sessions entirely employee focused. 
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    Golden Rule: HAVE A CLEAR AGENDA! First, identify what exactly is going on? It’s so important to put thought into why you need to coach them in the first place. Did they do or say something inappropriate? Is there a skill that is lacking or needs improvement? Are their teammates who are getting along? By being very clear on the topic of the coaching conversation, it sets the tone for how the rest of the talk might go. Without clarity, the potential of misunderstanding, or digression runs high. Don't proceed on this coaching sessions if you're not sure what's going on. Gather the facts, identify some grounds and establish the reason why you're doing this. Second, think about the impact of the behavior or situation you are looking to rectify. What is the impact and who else / what else is it affecting? For example, an employee who is habitually late may not fully understand the impact their behavior has on the rest of the team. Being late all the time means their co-workers start to feel let down by the lack of respect for everyone’s time, they may feel frustrated because important meetings start late or need to be rescheduled, and trust between the employee and their teammates may slowly start to erode. There is a larger impact on the team as a whole that the late employee might not consider. Third, as part of having a plan for a more effective 1-on-1 coaching session, think about the ideal outcome. After having this conversation, what outcome would you like to see? Last , the most important part - follow through! We can have as many conversations with our members but if the action items are not getting traction and the results are not being provided in a manner we expect, we are wasting our time. Always set realistic goal and deadlines, and monitor what you discussed during your 1 on 1. Principles to Remember Do: Begin each session by sharing a win. It creates positive energy. Stay with your Agenda. Be curious. Listen to your colleague’s concerns and provide feedback and ideas on how she might solve problems. Don’t: Cancel. Demonstrate to your employee that he takes priority by arriving on time. Be rigid. While it’s wise to have an agenda, it’s also important to be flexible. Don't Forget to say “thank you.” It’s important to show your colleague that you value them.
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    Are you on any client tasks right now? Anything urgent? That’s more important, let’s reschedule. And you are using ICONS project on Worksnaps, right? If not, can you please switch now? Ok, so this conversation is completely confidential, anything that is said stays between us - unless a topic comes up that requires input or help from other people, this is not being recorded or transcribed, i am taking notes but it’s only for us to make ICONS better. and since we are not taking any official notes, can you please take down any action items that may come up and then we'll summarize them before the end of the call? So how are you? (family/personal chit chat first before getting to business)
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