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1 on 1
The key to transformational one-on-one coaching sessions lies in keeping the sessions entirely employee focused.
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Coaching Requirements
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Golden Rule: HAVE A CLEAR AGENDA!
First,
identify what exactly is going on? It’s so important to put thought into why you need to coach them in the first place. Did they do or say something inappropriate? Is there a skill that is lacking or needs improvement? Are their teammates who are getting along? By being very clear on the topic of the coaching conversation, it sets the tone for how the rest of the talk might go. Without clarity, the potential of misunderstanding, or digression runs high. Don't proceed on this coaching sessions if you're not sure what's going on. Gather the facts, identify some grounds and establish the reason why you're doing this.
Second,
think about the impact of the behavior or situation you are looking to rectify. What is the impact and who else / what else is it affecting? For example, an employee who is habitually late may not fully understand the impact their behavior has on the rest of the team. Being late all the time means their co-workers start to feel let down by the lack of respect for everyone’s time, they may feel frustrated because important meetings start late or need to be rescheduled, and trust between the employee and their teammates may slowly start to erode. There is a larger impact on the team as a whole that the late employee might not consider.
Third,
as part of having a plan for a more effective 1-on-1 coaching session, think about the ideal outcome. After having this conversation, what outcome would you like to see?
Last ,
the most important part - follow through! We can have as many conversations with our members but if the action items are not getting traction and the results are not being provided in a manner we expect, we are wasting our time. Always set realistic goal and deadlines, and monitor what you discussed during your 1 on 1.
Principles to Remember
Do:
Begin each session by sharing a win. It creates positive energy. Stay with your Agenda. Be curious. Listen to your colleague’s concerns and provide feedback and ideas on how she might solve problems.
Don’t:
Cancel. Demonstrate to your employee that he takes priority by arriving on time. Be rigid. While it’s wise to have an agenda, it’s also important to be flexible. Don't Forget to say “thank you.” It’s important to show your colleague that you value them.
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Account
Admin
On-Being
SPH
TymeGlobal
T2 Tech
GMN
Waking UP
WaitWhat
ZenoMedia
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Admin
On-Being
SPH
TymeGlobal
T2 Tech
GMN
Waking UP
WaitWhat
ZenoMedia
Icons
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3
Employee Name
Adonis Dela Cruz
Alexi Marie Maliao
Allona Kassandra Garcia
Alyssa Ojascastro
Carl Montemayor
Carrie Mathew Gamis
Chulep Maranga
Czar Guzman
Edmar Angeles
Ednalyn Vallejo
Eduard John Inion
Erickson Canlas
Fidel Gauran
Greg Tampus
Hope Roblete
James Andrew Aying
Jean Ericson Vitero
Jessa Marie Cantillan
Jesus Michael Villar
John Talampas
Jonathan Sabado
Josef Barcelon
Julian Lafrades
King Roblete
Kriszelle Arive
Lloyd Salarda
Lorybeth Cantillan
Luisito Acosta
Mark Dael
Patrick Bondoc
Pauziah Acuña
Regin Gangay
Regine Mangahas
RJ Azarcon
Robinson Alacida
Romida Aniban
Ruby Perez
Sheil Roblete
Sofiya Geronimo
Sunshine Vie Tadeo
Suzette Degulacion
Syujie Akihito Ramos
Lolette Buagas
Antonio Dayap
Roshell Mark Perigo
Alyssa Claire Maligsa
Justine Errol Cacay
Karl Ulrich Asuncion
Angelo Klarence Garcia
John Leir Edriel Castro
Dennis Sioson
Joeffrey Repoldo
Christian Joseph Cunanan
Christine Dacanay
Oscar Gallardo
Adonis Dela Cruz
Alexi Marie Maliao
Allona Kassandra Garcia
Alyssa Ojascastro
Carl Montemayor
Carrie Mathew Gamis
Chulep Maranga
Czar Guzman
Edmar Angeles
Ednalyn Vallejo
Eduard John Inion
Erickson Canlas
Fidel Gauran
Greg Tampus
Hope Roblete
James Andrew Aying
Jean Ericson Vitero
Jessa Marie Cantillan
Jesus Michael Villar
John Talampas
Jonathan Sabado
Josef Barcelon
Julian Lafrades
King Roblete
Kriszelle Arive
Lloyd Salarda
Lorybeth Cantillan
Luisito Acosta
Mark Dael
Patrick Bondoc
Pauziah Acuña
Regin Gangay
Regine Mangahas
RJ Azarcon
Robinson Alacida
Romida Aniban
Ruby Perez
Sheil Roblete
Sofiya Geronimo
Sunshine Vie Tadeo
Suzette Degulacion
Syujie Akihito Ramos
Lolette Buagas
Antonio Dayap
Roshell Mark Perigo
Alyssa Claire Maligsa
Justine Errol Cacay
Karl Ulrich Asuncion
Angelo Klarence Garcia
John Leir Edriel Castro
Dennis Sioson
Joeffrey Repoldo
Christian Joseph Cunanan
Christine Dacanay
Oscar Gallardo
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4
Manager
Adonis dela Cruz
Carl Montemayor
Dennis Robert Sioson
Kris Arive
Greg Tampus
Czar Guzman
Erickson Canlas
Hope Roblete
Joe Calzado
John Ramos
Jonathan Sabado
Josef Barcelon
Lorybeth Cantillan
Sean Dalip
Sheil Roblete
Veena Dalip
Adonis dela Cruz
Carl Montemayor
Dennis Robert Sioson
Kris Arive
Greg Tampus
Czar Guzman
Erickson Canlas
Hope Roblete
Joe Calzado
John Ramos
Jonathan Sabado
Josef Barcelon
Lorybeth Cantillan
Sean Dalip
Sheil Roblete
Veena Dalip
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Discussion Type
Performance Coaching
Brainstorming
Project Planning
Compliance Check
Deliverables
Follow Up Meeting
KPI Discussion
Coaching / Mentoring
NTE Discussion
QA Discussion
QA Calibration
Kudos & Wins
Client Escalation
Performance Coaching
Brainstorming
Project Planning
Compliance Check
Deliverables
Follow Up Meeting
KPI Discussion
Coaching / Mentoring
NTE Discussion
QA Discussion
QA Calibration
Kudos & Wins
Client Escalation
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1 on 1 Documentation
Are you on any client tasks right now? Anything urgent? That’s more important, let’s reschedule. And you are using ICONS project on Worksnaps, right? If not, can you please switch now? Ok, so this conversation is completely confidential, anything that is said stays between us - unless a topic comes up that requires input or help from other people, this is not being recorded or transcribed, i am taking notes but it’s only for us to make ICONS better. and since we are not taking any official notes, can you please take down any action items that may come up and then we'll summarize them before the end of the call? So how are you? (family/personal chit chat first before getting to business)
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Discussion Summary
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Deadline Set / Reset Period / Due Date Requirements
One Week
Two Weeks
End of the Month
End of the Quarter
End of the Year
30 Days
60 Days
90 Days
120 Days
N.A
One Week
Two Weeks
End of the Month
End of the Quarter
End of the Year
30 Days
60 Days
90 Days
120 Days
N.A
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Is this call being recorded?
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