Conflict Resolution & Confrontational Skills
Date: Thursday, July 14, 2022
Time: 1 pm - 4 pm
Location: REMOTE - GoToMeeting
Did you know that many people view conflict as something wrong or to avoid? The truth is conflict is destructive only if it escalates! As long as conflict escalation is avoided, conflict in itself can be a powerful force for beneficial change and employee collaboration.
However, suppose your conflict situations are escalating -- what can be done then? How can your organization create win-win outcomes when employees reach an impasse in a resolution or problem-solving process? You can find the answer to these questions in this fantastic conflict management program.
Learning Objectives:
- Master a system of psychologically sound resolution strategies proven to work in various conflict situations, helping to improve relationships, communication skills, and productivity;
- Circumvent or surface hidden issues with the use of the Conflict Escalation Scale;
- Obtain cooperative resolution using the “Interest & Position Strategy;”
- Know the four conflicts you must avoid;
- Understand when to walk away from a conflict; and
- Determine how to confront a person or situation without creating resentment or hard feelings.