Criteria 1.1: Identify problems, secure relevant information, and recognise possible causes of conflict.

Criteria 1.2: Applied policy relevant to the experience of the students (i.e. company policy affecting the education delivered to students).

Suggested Evidence: Student services staff procedures or staff handbook

Criteria 1.3: Transparent and easily accessible terms and conditions of enrolment.

Criteria 1.4: Identify procedure or techniques for delegating authority, decision making, and information processing, planning and allocating resources. 

Suggested Evidence: Role descriptions, documented management structure or staff procedures handbook.

Criteria 1.5: Internal policy affecting the rights and responsibilities of individual employees. 

Criteria 1.6: Apply the highest values and ethical standards as they relate to the entire professions which exist within the staff.

Suggested Evidence: Evidence of staff certification, appraisals, performance reviews or promotion pathways.

Criteria 2.1: Communicate the relationship between funding sources and courses or programs e.g. are non-profit, focus resources on course improvements, invest in external systems of endorsement.

Criteria 2.2: Obtain the services of an internal or external auditor, and/or prepare a corrective action plan where necessary.

Criteria 2.3: Keep current with technology applications and programs and their security requirements.

Criteria 2.4: Recognise and forecast the major source of revenue as enrolments and use multiple approaches to determine reliable enrolments.

Criteria 2.5: Establish and verify compliance with finance-related legal and contractual provisions e.g., annual accounts submissions to government.

Suggested Evidence: Evidence of annual accounts submissions as required by corporation or taxation laws in your region.

Criteria 2.6: Develop an operational plan, which specifically includes the use of current technology, to meet the organisation’s financial goals and objectives.

Suggested Evidence: Documented procedure or plan

Criteria 3.1: Create a high performing business through enabling feedback opportunities for current and former students.

Suggested Evidence: Student feedback form/online submission, via online forums or social media.

Criteria 3.2: Ensure the selection and recruitment of the most suitably qualified individuals for positions particular those in curriculum or product development, instructional design, or teaching and learning support.

Suggested Evidence: Example of job adverts or copies or core academic and teaching staff qualifications.

Criteria 3.3: Provide opportunities to feedback on dealings/communications specifically with the organisation’s staff, which may significantly enhance the experience for students.

Suggested Evidence: Student feedback form/online submission, via online forums or social media.

Criteria 3.4: Recognise and promote compliance with standards of ethical behaviour and standards for professional conduct applicable to all staff.

Suggested Evidence: Documented staff procedures.

Criteria 3.5: Review and act upon current (or changing) local, federal, or national laws and regulations with respect to employment agreements e.g., pension contributions amendments, casual contract agreements.

Suggested Evidence: Example of workplace agreements or staff employment contracts showing compliance with law.

Criteria 3.6: Administer employment agreements considering common employment provisions, and grievance procedures.

Suggested Evidence: Example of workplace agreements or staff employment contracts specifically outlining discipline policy and procedure.

Criteria 4.1: Effectively manage a change process when evaluation determines that courses or programs must be improved.

Suggested Evidence: Documented procedure for updating course materials.

Criteria 4.2: Have accessible ways of communicating with the organisation’s support staff, instructional or teaching staff.

Suggested Evidence: Any relevant website image capture or statement seen in a student handbook or similar.

Criteria 4.3: Ensure students have adequate technology infrastructure in place to access information relating to their student status, the course or program materials or for assessment submission and results.

Suggested Evidence: Any relevant image capture from the student platform, portal or course delivery system.

Criteria 4.4: Participate in the planning and implementation of courses and programs improvement e.g., input from industry experts.

Suggested Evidence: Documented procedure for input from industry.

Criteria 4.5: Demonstrate a clear understanding of any legislation which surrounds mass communication or individual communication with students or prospective students.

Suggested Evidence: Privacy policy or communication policy or similar.

Criteria 4.6: Ensure that appropriate data security and privacy of records are maintained.

Suggested Evidence: Any relevant image showing that a student file or database is password protected, a staff handbook, documented procedure.

Criteria 5.1: Provide an inclusive culture for learning, removing preferential treatment for particular social groups based on gender, race or ethnicity, religious or political views (examples).

Suggested Evidence: Any anti-discrimination policy, example of additional support for learning needs, or equality and diversity statement.

Criteria 5.2: Maintain confidentiality of data and information e.g., password protected student portals.

Suggested Evidence: A login page image/screen capture from the student platform, portal, or course delivery system.

Criteria 5.3: Provide a mechanism for student grievance to be disclosed safely and respectfully.

Suggested Evidence: Student feedback form/online submission, via online forums or social media.

Criteria 5.4: Actively seek professional associations and relationships with external quality control systems aimed at improving courses and overall organisational management.

Suggested Evidence: Any certificate or similar demonstrating quality management activity such as membership.

Criteria 5.5: Implement policies and administrative rules fully which pertain to ethical standards of the organisation.

Suggested Evidence: Documented staff procedures.

Criteria 5.6: Pursue appropriate measures to correct or eradicate unethical actions or behaviours within the organisation.

Suggested Evidence: Staff disciplinary procedure or policy for safe and respectful work culture.

Criteria 6.1: Provide clear easily accessible instructions on how to access course materials and peripheral support materials.

Suggested Evidence: Any relevant image of instructions or student study guide, or student handbook or similar.

Criteria 6.2: Access a clear description of the functionality of the course.

Suggested Evidence: Course curriculum document or image from website giving course overview.

Criteria 6.3: Access information which highlights the number and complexity of assessments are proportional to the total course length and the material delivered.

Suggested Evidence: Course curriculum document or image from website outlining assessments.

Criteria 6.4: Communicate fairly and make marking criteria accessible and grading styles accessible to all students.

Suggested Evidence: Documented procedure on assessment, marking guideline or grading thresholds.

Criteria 6.5: Undertake regular and appropriate course revisions.

Suggested Evidence: Documented procedure for course reviews and updates.

Criteria 6.6: Clearly communicate expectations of study and course with students.

Suggested Evidence: Documented expectations of study, website image/screen capture, show communications channels.

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