NAILS BY JOANA (a.k.a.) NAILBABY INC.
SERVICE AGREEMENT & POLICY WAIVER
Please read this Agreement carefully. By signing below, you acknowledge that you have read, understood, and agree to all terms and conditions contained herein.
1. PARTIES
This Service Agreement ("Agreement") is entered into between Nails By Joana and Joana Martinez, hereinafter referred to as the "Artist," and _______________________________, hereinafter referred to as the "Client."
2. PURPOSE
The Client engages the Artist to provide nail services at the agreed-upon date, time, and location. The Artist agrees to perform such services in accordance with the terms and conditions of this Agreement.
The Artist operates as an independent service provider. Nothing contained in this Agreement shall be construed as creating an employer-employee relationship, partnership, joint venture, or agency relationship between the parties.
3. CLIENT OBLIGATIONS
The Client agrees to:
Provide accurate booking information.
Disclose any allergies, sensitivities, medical conditions, medications, or skin conditions that may affect services.
Arrive on time for scheduled appointments.
Pay all fees due in accordance with this Agreement.
Follow all recommended aftercare instructions.
4. ARTIST OBLIGATIONS
The Artist agrees to:
Perform services with reasonable skill, care, diligence, and professionalism.
Maintain appropriate sanitation and disinfection practices in accordance with applicable industry standards.
Provide the products, tools, and materials necessary to perform the services unless otherwise agreed in writing.
If the Artist is unable to perform services due to illness, emergency, or circumstances beyond her reasonable control, the Artist may reschedule the appointment or issue a refund of any deposit paid.
The Artist shall not be responsible for dissatisfaction resulting from the Client's interference with professional recommendations, refusal to follow aftercare instructions, or failure to disclose relevant health information.
5. BOOKINGS
Appointments are reserved only after the Client has submitted a signed Agreement and the required deposit. Appointment dates and times are not guaranteed until both requirements have been satisfied and payment has been confirmed.
Each service requires a designated amount of time to complete. Additional services not included in the original booking may be performed solely at the Artist's discretion and only if time permits.
The Artist guarantees only those services specifically booked and agreed upon. Any additional services requested during the appointment are subject to availability and additional charges.
The deposit is non-refundable and may be transferred to one (1) rescheduled appointment if notice is provided in accordance with this Agreement. Any transferred deposit must be used within thirty (30) days of the original appointment date.
6. PAYMENT
The Client agrees to pay all fees associated with the scheduled services.
A non-refundable deposit is required to secure an appointment and will be applied toward the total service cost.
The remaining balance is due in full upon completion of services.
Accepted payment methods include cash, credit/debit card, and approved electronic payment methods, including but not limited to Zelle, Venmo, Cash App, and Apple Cash.
The Client authorizes all payments made to Nails By Joana and agrees not to reverse, dispute, or otherwise attempt to recover payment for services that have been completed.
7. DEPOSIT
A non-refundable deposit of Fifty Dollars ($50.00) is required to secure an appointment.
The deposit will be applied toward the total cost of services provided.
Failure to submit the required deposit within twenty-four (24) hours of booking may result in cancellation of the appointment request.
8. CANCELLATIONS, RESCHEDULING, AND NO-SHOWS
Appointments may be rescheduled with at least forty-eight (48) hours' notice prior to the scheduled appointment time.
Deposits may be transferred one (1) time only and must be used within thirty (30) days of the original appointment date.
Appointments canceled, rescheduled, or missed with less than forty-eight (48) hours' notice will result in forfeiture of the deposit.
Clients who fail to appear for a scheduled appointment without notice ("No-Show") will forfeit their deposit and may be required to submit a new deposit before booking future appointments.
If the Artist cancels an appointment for any reason other than a breach of this Agreement by the Client, the Client may choose either:
A full refund of any deposit paid; or
Application of the deposit toward a future appointment.
9. LATE ARRIVALS
Clients are expected to arrive on time for their scheduled appointment.
A late fee will be assessed as follows:
More than ten (10) minutes late: $10 late fee
More than twenty (20) minutes late: $25 late fee
Clients arriving thirty (30) minutes or more after their scheduled appointment time may forfeit their deposit. At the Artist's sole discretion, services may be modified, reduced, shortened, rescheduled, or canceled based on the remaining appointment time and the Artist's schedule.
Examples of modified services may include a simpler design, removal of add-on services, or a single-color application in place of more detailed nail art.
If the Artist determines that the scheduled service cannot reasonably be completed due to the Client's late arrival, the appointment may be canceled and a new deposit may be required to schedule a future appointment.
10. REPAIRS AND SERVICE GUARANTEE
The Artist takes pride in providing quality services and stands behind her work.
If lifting, chipping, breakage, or another issue occurs within five (5) days of the original service due to workmanship or factors reasonably within the Artist's control, the Client must notify the Artist within the five (5) day period and provide photographs upon request.
Approved repairs will be performed at no charge within a reasonable timeframe determined by the Artist.
This guarantee does not apply to:
Normal wear and tear;
Improper aftercare;
Picking, biting, or peeling products;
Accidental damage or trauma;
Excessive exposure to chemicals;
Use of nails as tools;
Services performed by another nail technician after the appointment.
Repairs requested after the five (5) day period will be treated as a new service and charged accordingly.
11. NO REFUND POLICY
Due to the time reserved, products used, and the customized nature of nail services, all sales are final.
No refunds will be issued for services rendered.
If the Client is dissatisfied with a service, the Client must notify the Artist within five (5) days so that reasonable corrective measures may be discussed.
12. PHOTO AND VIDEO CONSENT
The Client grants Nails By Joana permission to photograph and/or record completed services for portfolio, marketing, advertising, educational, and social media purposes.
The Artist will make reasonable efforts to avoid identifying the Client personally unless separate consent is obtained.
The Client may decline photography by notifying the Artist before the appointment begins.
13. CHARGEBACKS AND PAYMENT DISPUTES
The Client acknowledges that payment is due for services rendered.
The Client agrees not to initiate a chargeback, payment dispute, reversal, or unauthorized claim for services that have been completed.
In the event of a payment dispute, the Client agrees to contact the Artist first to attempt resolution.
The Client shall remain responsible for all amounts due under this Agreement, including any fees incurred by the Artist as a result of chargebacks, reversals, collections, or payment disputes, to the extent permitted by law.
14. RIGHT TO REFUSE SERVICE
The Artist reserves the right to refuse, discontinue, or terminate services at any time if the Client:
Exhibits abusive, threatening, inappropriate, or disrespectful behavior;
Arrives under the influence of drugs or alcohol;
Has a condition that may compromise sanitation, safety, or service quality;
Fails to comply with the terms of this Agreement.
In such circumstances, deposits may be forfeited and future appointments may be declined.
15. LIMITATION OF LIABILITY
The Client acknowledges that nail services involve professional products and procedures that may cause allergic reactions, sensitivities, irritation, or other unforeseen results.
The Client agrees to inform the Artist of any allergies, sensitivities, medical conditions, medications, or skin conditions that may affect the services provided.
All tools, implements, and work surfaces are cleaned and disinfected in accordance with applicable sanitation standards.
Except in cases of gross negligence or willful misconduct, the Client agrees to release and hold harmless Nails By Joana, its owner, and representatives from any claims, damages, injuries, losses, costs, or expenses arising out of or related to services provided, including but not limited to allergic reactions, sensitivities, or dissatisfaction with results.
The Artist reserves the right to refuse or discontinue services if a condition exists that may compromise the health, safety, sanitation, or well-being of the Artist or Client.
16. GUEST POLICY
For safety, sanitation, and insurance purposes, only individuals receiving services may attend appointments unless prior approval has been granted by the Artist.
17. POLICY ACKNOWLEDGMENT
The Client acknowledges that this Agreement shall remain on file and apply to all future appointments unless updated or replaced by Nails By Joana.
By signing below, the Client acknowledges that they have read, understood, and agree to be bound by all terms and conditions contained in this Agreement.