Flynn Applebee's Togo Mystery Shop
Market
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Please Select
Indiana
MidCal
Minnesota North
Minnesota South
Mountain
New England North
New England South
New Jersey/Delaware
NorCal
Ohio
Pennsylvania
SoCal
Southeast
Southwest
Washington
West
Florida
Location Name
Store Name
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SAP Store Number***
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***not following the correct format risks your audit not being properly counted
Store Email
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Evaluator
Area Director Email
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MP/DO Email
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Date
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Month
-
Day
Year
Date
Daypart
Please Select
Lunch
Midday
Dinner
Late Night
Time of Shop
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Hour Minutes
AM
PM
AM/PM Option
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Order Taking
Team Member Name
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OT1. Does the restaurant have Auto Attendant set up and working properly?
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Yes
No
OT1(a). If no, what was issue?
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OT2. Was the phone answered by Team Member in 15 seconds and did they identify themselves& location?
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Yes
No
OT2(a) If no, what was the issues?
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OT3. Were you put on hold at any time?
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Yes
No
OT3(a). If yes, for how long?
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OT4. Were you greeted in a friendly manner and asked for your name and contact information?
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Yes
No
OT4(a). If no, explain:
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OT5. Did the Team Member suggest items to complement or enhance the order? (e.g. beverage, new promotion, extra sides, dessert?)
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Yes
No
OT5(a). If no, explain:
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OT6. Did the Team Member ask for desired temperature on burgers (pink / no pink) to degree of doneness for steaks (rare, med rare, etc.)
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Yes
No
N/A
OT7. If any special requests/modifications were made, were they handled and answered effectively?
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Yes
No
N/A
OT7(a). If no, explain
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OT8. Was the full order repeated back to you?
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Yes
No
OT9. Were you given a specific pick-up time, such as 5:30 pm, and not “in 15 minutes?"
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Yes
No
OT10. Did TGS inform guest about Flybuy to enhance pickup?
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Yes
No
N/A
OT11. Order taker informs you that you do not have to get out of your car
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Yes
No
OT12. For Carside - Were you asked the make and color of your vehicle?
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Yes
No
N/A
OT13. Order taker was 'smiling' on the call
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Yes
No
OT13(a). If no, explain:
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Order Taking Additional Comments
Order Taking Points Total
Order Taking %
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Pickup Process
Team Member's Name
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PU1. Was TGS in proper uniform& presentable?
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Yes
No
PU1a. If no, explain:
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PU2. Were you greeted within one minute or less?
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Yes
No
PU2(a). If no, how long?
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PU3. Did the Team Member introduce him or herself in a friendly manner?
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Yes
No
PU3(a). If no, explain:
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PU4. Did the Team Member confirm your name (matched the order)?
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Yes
No
PU5. If the quoted wait time was exceeded by more than 5 minutes, did the Manager visit the vehicle?
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Yes
No
N/A
PU6. If your wait was over 5 minutes, were you offered a free non-alcoholic beverage while you waited?
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Yes
No
N/A
PU7. Did the Carside or in-restaurant Team Member read back the full order to you from the receipt or ticket, including modifiers and dressings, in order to confirm all items when delivering the food?
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Yes
No
PU8. Did the TGS Thank the guest and invite them to return
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Yes
No
N/A
PU9. Did you observe MOD making a Carside visit, to your vehicle or any other vehicles?
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Yes
No
Informational: Did Team Member use ZIOSK to process payment at the car?
Yes
No
Pickup Process Additional Comments
Pickup Process Points Total
Pickup Process %
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Food Preparation & Packaging
Packaging Photo (upload picture of bag, sticker, receipt and any other attachments)
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FP1. Was receipt attached to bag with tape or any approved ASI sticker?
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Yes
No
FP1(a). If no, what was missing?
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FP2. Did TGS use correct bag(s) for order?
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Yes
No
FP3. For multiples, were bags numbered? (1 of 3, 2 of 3, etc)
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Yes
No
N/A
Name of item(s) ordered:
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FP4. Was the order accurate, including any special modifications?
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Yes
No
FP4(a). If no, what was wrong/missing?
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FP5. Order Accuracy Printer Stickers affixed to each container?
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Yes
No
FP6. Was hot food hot and cold food cold?
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Yes
No
Menu Item Pictures (upload picture(s) of each item received)
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FP7. Verify food is prepared correctly and in the appropriate container per the Expo Job Aid
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Yes
No
FP7(a). If no, explain:
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FP8. Did you receive plasticware for each item ordered?
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Yes
No
N/A
FP9. Appropriate condiments are included with order, per plate presentations
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Yes
No
N/A
FP9a. If no, what was missing?
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FP10. Did ToGo packaging include a Quality Assurance flyer?
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Yes
No
FP11. For steaks and burgers - Was the doneness of the steak (well done, medium, etc.) or burger (pink / no pink) written on/Accuracy Sticker attached to container lid? (Mark N/A if you did not order a steak or burger.)
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Yes
No
N/A
FP12. If you ordered 2 (or more) drinks, were they delivered in a beverage carrier? (Mark N/A if you did not order more than 1 drink.)
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Yes
No
N/A
FP13. If yes, was the carrier labeled with your name?
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Yes
No
N/A
Food Preparation & Packaging Additional Comments
Food Prep Points Total
Food Preparation & Packaging %
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Property
MOD(s)
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P1. Was the parking area clean?
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Yes
No
P2. Was the signage visible and clear?
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Yes
No
P3. Was the area well lit?
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Yes
No
N/A
P4. Was the exterior of the property in good condition?
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Yes
No
P4(a). If no, What needs repair or maintenance?
Info. How many parking spaces does the restaurant have for to go pickup in total, including those designated for 3rd Party Drivers? Provide # of spaces.
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Property Additional Comments
Property Points Total
Property %
Total Points
Togo Shop Score
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