INTERNATIONAL STUDENT SURVEY OF EDUCATION AGENTS
Student Name:
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Student ID:
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Agent Name & Location:
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Course Name & Codes:
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State date:
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Day
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Month
Year
Date
PLEASE PROVIDE HONEST FEEDBACK IN RELATION TO YOUR EDUCATIONAGENT
1. Were you happy with theassistance your Agent providedyou to ensure you found theright College?
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YES
NO
2. Did your Agent inform you aboutliving in Australia, the localenvironment, accurateinformation about Collegelocation, accommodationavailability and costs of living?
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YES
NO
3. Did your Agent inform you ofthe minimum level of English,academic experiencequalification & workexperience required foracceptance into your course?
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YES
NO
4. Were you explained theconditions imposed on studentvisas including satisfactoryacademic performance,attendance requirements by yourAgent?
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YES
NO
5. Did your Agent provide youwith sufficient information onobtaining a visa?
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YES
NO
6. Did your Agent provide you withaccurate course information,including cost, content, thequalification gained oncompletion & the duration of thecourse?
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YES
NO
7. Where you advised accuratelyabout ACCHS’s facilities,equipment & learningresources by your Agent?
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YES
NO
8. Do you feel satisfied that yourAgent provided you withaccurate pathway information?
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YES
NO
9. Are you happy with the level ofassistance provided by yourAgent during the enrolmentprocess?
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YES
NO
10. If your Agent charged a fee fortheir services, was the feereasonable for the services youreceived?
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YES
NO
11. Did your Agent advise you ofACCHS’s requirement to reportyou to relevant Australiangovernment authorities if youfail to meet your visaconditions relating toattendance & course progress?
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YES
NO
12. Did your Agent advise you ofACCHS’s cancellation & refundpolicy & procedure?
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YES
NO
13. Were you provided withinformation on ACCHS’scomplaints & appeals policy &procedure from your Agent?
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YES
NO
14. Did your Agent inform you ofnon-academic student supportservices?
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YES
NO
15. Did your Agent inform you ofour credit transfers andrecognition of prior learningpolicy & procedure?
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YES
NO
16. Would you recommend yourAgent to another student?
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YES
NO
17. Overall how satisfied were you with your Agent?
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Very satisfied
Satisfied
Not satisfied
Please provide any additional comments:
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