• INTERNATIONAL STUDENT SURVEY OF EDUCATION AGENTS

  • State date:*
     - -
    2 digit day, 2 digit month, 4 digit year

  • PLEASE PROVIDE HONEST FEEDBACK IN RELATION TO YOUR EDUCATIONAGENT

  • 1. Were you happy with theassistance your Agent providedyou to ensure you found theright College?*
  • 2. Did your Agent inform you aboutliving in Australia, the localenvironment, accurateinformation about Collegelocation, accommodationavailability and costs of living?*
  • 3. Did your Agent inform you ofthe minimum level of English,academic experiencequalification & workexperience required foracceptance into your course?*
  • 4. Were you explained theconditions imposed on studentvisas including satisfactoryacademic performance,attendance requirements by yourAgent?*
  • 5. Did your Agent provide youwith sufficient information onobtaining a visa?*
  • 6. Did your Agent provide you withaccurate course information,including cost, content, thequalification gained oncompletion & the duration of thecourse?*
  • 7. Where you advised accuratelyabout ACCHS’s facilities,equipment & learningresources by your Agent?*
  • 8. Do you feel satisfied that yourAgent provided you withaccurate pathway information?*
  • 9. Are you happy with the level ofassistance provided by yourAgent during the enrolmentprocess?*
  • 10. If your Agent charged a fee fortheir services, was the feereasonable for the services youreceived?*
  • 11. Did your Agent advise you ofACCHS’s requirement to reportyou to relevant Australiangovernment authorities if youfail to meet your visaconditions relating toattendance & course progress?*
  • 12. Did your Agent advise you ofACCHS’s cancellation & refundpolicy & procedure?*
  • 13. Were you provided withinformation on ACCHS’scomplaints & appeals policy &procedure from your Agent?*
  • 14. Did your Agent inform you ofnon-academic student supportservices?*
  • 15. Did your Agent inform you ofour credit transfers andrecognition of prior learningpolicy & procedure?*
  • 16. Would you recommend yourAgent to another student?*
  • 17. Overall how satisfied were you with your Agent?*
  • Should be Empty: